Smb Commercial Manager

2 months ago

Sydney, Australia PayPal, Inc. Full time

SMB Commercial Manager

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Description Summary**:
What you need to know about the role

We are seeking a highly drivenstrategic commercial manager to join a newly created Australian SMB team who will be responsible for portfolio management and driving SMB commercial initiatives.

**Meet our team**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

Reporting to the Director SMB AU, you will be focussing on driving SMB focussed outcomes for our market.

**Your way to impact**
- Deeply interrogate and monitor performance through the user journey to develop and execute comprehensive strategies that use the levers of product, pricing, marketing, sales, support, and more to drive user acquisition, activation, retention, and revenue growth
- Analyze user behavior, market trends, and competitive landscape to identify growth opportunities and inform strategic decisions
- Lead cross-functional teams to drive and execute on program across the APAC region to deliver revenue and margin growth for the SMB segment

**Your day-day you will**
- Develop a deep understanding of the SMB business across Australia, including growth drivers
- Monitor key metrics and KPIs to track progress against growth goals and provide regular reporting to senior leadership
- Collaborate closely with product, marketing, sales, support, risk, finance, and in market leaders to prioritize and execute the introduction and adoption of new offerings, cross-sell and upsell into the user base, and enable optimizations
- Understand the end-to-end customer journey, and use qualitative and data-driven insights to segment, measure, and optimize the performance of growth initiatives
- Stay informed about industry best practices, emerging trends, and new technologies related to product growth and user acquisition

**What do you need to bring**
- Experience at the forefront of the B2B sector with a passion for serving SMBs in an innovative and global environment
- Experience in leading and influencing large cross-functional teams to a clear outcome
- Experience in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives
- Demonstrated ability to simplify complex topics while not losing sight of details
- Combination of strategic thinking with hands on execution
- Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies
- Very strong customer focus, naturally including customer perspective in plans, decisio

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