Customer Success Manager- Smb, Apac
7 months ago
The Growth Success Manager will join a team focused on nurturing the growth and retention of Klaviyo's SMB customers. You thrive on data. Supporting a customer base of thousands of emerging eCommerce brands, you'll identify segments that need support and development, and work with the team to drive adoption and success for those customers.
The GSM is responsible for coaching a wide variety of customers throughout the customer journey through a multitude of methods: communicating thoughtfully via 1:many or 1:1 interactions is critical to drive strong product adoption, eliminate friction for our user base, and to drive a long lasting relationship with our customers.
**How You'll Make a Difference**
- Facilitating customer success and growth throughout the customer lifecycle.
- Supporting a rapidly growing customer base while balancing an 'at-scale' mentality with a customer-centric approach is crucial for the success of the GSM.
- Proactively maintain the health of the Growth Customer portfolio through calls, tickets and at scale proactive plays
- Maintain positive Net Retention in the growth portfolio through strategic guidance, consultancy and identifying opportunities for upsell and cross sell
- Mitigate churn through at-scale plays and 1:1 consultancy
- Deliver actionable insights and strategic recommendations to the Customer Success, Support, and Product/Engineering teams.
- Utilizing Gainsight's Journey Orchestrator, action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth.
**Who You Are**
- 1+ years of in-role experience
- 2+ years of account management/customer-facing experience with a track record for building and nurturing relationships and problem solving
- Proven track record in driving product adoption through with a coach's mentality
- Excellent organizational and project management skills
- Able to adapt in a quickly changing environment
- Track record managing customer relationships through Salesforce, Gainsight or similar CRMs
- Strong analytical skills, including experience with Excel, Tableau, or similar software, and experience turning data into insights to fuel your ideas
- A results-driven attitude, with a bias for learning and sharing
- Experience developing training or educational content for a variety of audiences is a plus
- Self-starter who thrives in both collaborative and autonomous environments.
**Pay Range for UK and AU Locations**:
- $100,000—$150,000 AUD
**Get to Know Klaviyo**
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
- You can find our Job Applicant Privacy Notice _here_._
-
Customer Success Manager, Smb
6 days ago
Sydney, Australia Deputy Full timeAt Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community. Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices also in Melbourne, London (UK),...
-
Customer Success Manager, Smb
6 days ago
Sydney, Australia Deputy Full timeAt Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community. Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices also in Melbourne, London (UK),...
-
Customer Success Manager- Territory Apac
3 months ago
Sydney, Australia Keepit Full timeAre you ready to be part of a fast-growing, innovative team at the forefront of SaaS data protection? KeepIt is looking for a new Customer Success Manager based in Sydney to help us achieve our growth ambitions! The Customer Success Manager - APAC Territory is responsible for building strong long-term relationships with Keepit’s SMB customers and...
-
Customer Success Manager
7 months ago
Sydney, Australia UpGuard Full time**Why are we hiring for this role?** As a Customer Success Manager, you'll work closely with other CS team roles and cross-functionally with other departments, and you’ll report to the Lead CSM. You’ll be proactive in driving product value and success for our customers, analyzing the causes of their greatest pain points, and working closely to mitigate...
-
Smb Commercial Manager
1 month ago
Sydney, Australia PayPal, Inc. Full timeSMB Commercial Manager **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global,...
-
Head of Customer Success
4 months ago
Sydney, Australia Dotdigital Full time**Head of Customer Success**: **About Us**: The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership...
-
Customer Success Manager
2 days ago
Sydney, Australia CyberCX Full timeManage our SMB customers across Australia and New Zealand. - Build strong working relationships with customers and partners - Effectively onboard customers to Phriendly Phishing **About Us** Our mission is to educate and empower people with respect and empathy, so they can protect themselves and their organisation. Phriendly Phishing is an Australian-based...
-
Small & Medium Businesses (Smb) Segment Lead
6 days ago
Sydney, Australia Microsoft Full time**Why Microsoft**: Our love for innovation, technology and doing meaningful work, is at the heart of everything we do at Microsoft ANZ. It is a shared passion that inspires our team and customers to think bigger. Microsoft Advertising is a multi-billion dollar worldwide Sales, Marketing and Services organization on the cutting edge of the digital...
-
Customer Success Manager
2 months ago
Sydney, Australia Dovetail Full timeDovetail is the world’s leading AI-first customer insights hub, on a mission to improve the quality of every thing. We’re redefining what it means to be connected to your customer, giving everyone on the product team fast and easy access to customer insights at any point in the development lifecycle. Founded in 2017, Dovetail’s team is 100+ and...
-
Customer Success Manager
2 months ago
Sydney, Australia Genesys Full timeGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
-
Customer Success Manager Lead, Apac
6 months ago
Sydney, Australia UpGuard Full time**Who are we?** - UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...
-
APAC Customer Success Strategist
1 month ago
Sydney, New South Wales, Australia SafetyCulture Full timeDrive Customer Growth and SatisfactionThis role involves leading the Customer Success Team in APAC, partnering with customers to ensure outcome alignment and value realization through the SafetyCulture platform.The team drives adoption, retention, expansion, and advocacy of SC Training, contributing to SafetyCulture's goals and growth targets.Tracking team...
-
Smb Account Manager, Outbound
7 months ago
Sydney, Australia Afterpay Full time**Company Description**: - Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. - So we expanded into software and started building integrated, omnichannel...
-
Smb Account Manager, Outbound
7 months ago
Sydney, Australia Afterpay Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...
-
Smb Account Manager, Outbound
7 months ago
Sydney, Australia Afterpay Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...
-
Account Executive
3 weeks ago
Sydney, Australia Relevance AI Full timeOur low-code platform helps people build an AI Workforce consisting of AI Agents autonomously performing various functions. We enable companies to completely automate manual work with Agents, for example, outbound lead generation with our BDR agent (you'll get leads booked in by it ). For the first time ever, teams are only limited by their ideas instead of...
-
Customer Success Manager
1 day ago
Sydney, Australia Skyfii Full timeCustomer Success Manager Sydney, Australia Skyfii is a technology company in the field of digital & data transformation. A leader in behavioural analytics & data driven communications, Skyfii works with organisations with physical venues that are looking to deploy technology solutions that integrate a variety of data sources to understand physical spaces &...
-
Customer Success Manager
4 days ago
Sydney, Australia Enboarder Full time**A Little About Us**: Enboarder's mission is to help organizations put their people and human connection at the center of everything they do. We're the world's only People Activation Platform and we're enabling businesses to transform their people functions into simple, science-based, human-centric journeys. With our help, HR programs aren't just...
-
Manager, Smb Sales
4 months ago
Sydney, Australia Rippling Full time**About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...
-
Relationship Manager, Smb
2 days ago
Sydney, Australia Afterpay Full timeCompany Description At Afterpay, our mission is to power an economy in which everyone can win. We empower customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. We do this by connecting more than 122,000 retailers across...