Business Operations Officer

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

How you’ll make an impact

The purpose of the Business Operations Officer function is to lead strategic planning and member outcomes processes, ensuring operational effectiveness, governance, reporting and monitoring frameworks are implemented:

• Provide support for the implementation of strategic plans and ongoing business performance monitoring including supporting strategy and planning where needed;
• Ensure appropriate and effective risk and governance frameworks are established including management of relevant committees;
• Be accountable for accurate and timely performance reporting, working collaboratively across various business units including finance, product, marketing and risk; 
• Forward plan and maintain regular operating rhythms including orchestration of deliverables and actions relating to accountable individuals from Boards and Committees; and
• Take ownership of matters as directed by the Senior Manager of Business Operations or HO Business Management

Main Focus Areas:

• Orchestrate and develop key business supervision and performance monitoring frameworks/reporting;
• Assist with writing / development of regular reporting requirements, Board papers, and powerpoint packs to enable effective decision making by senior leadership and relevant Boards / Committees;
• Co-ordinate and manage the completion and record keeping for all Board / Committee actions for both the Group Executive Superannuation & Investments, and Group Executive Platforms.
• Assist with the logistics / operations of key Management committees including annual calendars, agendas, collating materials, resolving actions, minutes and Terms of Reference which enable governance for Group Executives;
• Apply business disciplines, maintain oversight of all governance activities and calendars across the business to ensure appropriate planning and sequencing i.e. cycle alignment to ExCo, AMP Ltd Board, Superannuation Trustee Board, and other related Committees; 
• Work with relevant stakeholders to ensure effective governance operationalisation across the Superannuation & Investments Team and Platforms Team business including, Conflicts, Delegations, Accountabilities, Reporting, Continuity plans etc; 
• Facilitate engagement and requirements between the and Superannuation Trustee Office; as well as other cross-functional teams, ie. ERM, Operations, and
• Support special projects as required, ie. Governance Uplift; responses to Regulator/s; Product initiatives.

What you will bring to the team

Ideally, you will bring the following experiences to this role: 

• Minimum 5 years financial / industry experience;
• Strong understanding of key issues that affect the Superannuation, Investments and Platforms Industry; 
• Experience writing Board papers, reporting, conducting analysis and implementing solutions, 
• Experience working in a cross functional team; and
• Proficient in all Microsoft Office tools, ie. word, powerpoint and excel spreadsheets.
• Strong understanding of industry, regulatory and competitor issues.
• Strong financial/business acumen and good understanding of AMP’s businesses.
• Exceptional analytical skills with the ability to think laterally, strategically and tactically where appropriate.
• Continuous improvement mindset and driving implementation of resolutions.
• Detailed organisational and prioritisation skills.
• Advanced written and verbal communication skills, with the capability of creating materials (Board papers, Powerpoint packs, Minutes, Spreadsheets. Graphs/Charts) for the Executive Leadership Team, and relevant Boards / Committees. 
• Highly developed communication and interpersonal skills with the ability to build strategic working relationships, influence, negotiate with and persuade senior stakeholders.
• Strong ability to multi-task and remain focused and accountable for completion of tasks.
• Strong customer focus (internal & external).
• Desire to lead by example and be adaptable, innovative and work with ambiguity.

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating. 

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website> (insert link)

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.