Policy Support Officer

2 months ago

Perth, Australia Vero Insurance Full time

What you’ll do:

Accurate and timely processing and preparation of policy administration activities including quote preparation, new business, endorsements, cancellations and renewals into mainframe or web applications specific to Workers Compensation.Monitoring and actioning the centralised mailboxes or Insurance Workflow systems.Action and process exceptions from our extended offshore teams and ensure that work flows through to correct next step for our customers.Strong emphasis on cross training within the team including yourself and team membersUpdate and maintain SOP’s as requested by Technical Officer or Leaders, including identifying trends to reduce referral exceptions or improve customer experience.Support Underwriting requests as required.Maintain knowledge of our products and insurance guidelinesAdhere to the functional alignment model putting our customers first

What you’ll bring:

Demonstrated experience and high performance in a business operations roleProven experience in balancing multiple key deliverables in a dynamic environmentAttention to detail and accuracy in completing data input activitiesDeveloping problem solving skills, including the ability to consider different possible solutions to a problem and the application of judgement required to resolve minor issuesAnalytical skills, including the ability to apply underwriting guidelines/experience in preparing recommendations for individual risk acceptance or declinature.Interpersonal and customer service skills including ability to deal with difficult customers and build relationships and rapport at all levelsComputer literacy and navigation skills.

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

Employee rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths.Employee discounts - We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits,

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned

Advertised: 19 Jul 2024 AUS Eastern Standard Time
Applications close: 09 Aug 2024 AUS Eastern Standard Time

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Perth 9 Aug 2024

We are currently seeking a Policy Support Officer to join our Real Estate, Proc & Ops Team based in Perth on a fixed term full-time basis.

Perth 9 Aug 2024

We are currently seeking a Policy Support Officer to join our Real Estate, Proc & Ops Team based in Perth on a fixed term full-time basis.

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