Client Services Team Leader

2 weeks ago

Katherine, Australia ACS Property Services Full time

Katherine, Northern Australia NT Katherine NT 0850 Katherine NT 0850 Katherine, NT

Unlock Your Potential: Join Us as a Client Services Team Leader at ACS Property Services

ACS Property Services is a family-owned company, founded in 2007. From day-to-day cleaning requirements to emergency and ad-hoc requests, our dedicated teams offer an agile service to meet our clients' evolving needs.

ACS Property Services offers total peace of mind by delivering intelligent solutions that integrate technology, personnel and safety. This is why our national footprint now spans 1000+ client sites and employs over 800 staff.

Our company values evolve around being customer-centric, constantly innovating and fostering a spirit of unity - where we work as one team, one family.

Opportunity:

We are excited to offer a fantastic opportunity for a Client Services Team Leader to join our thriving team. This role promises a competitive salary package, robust career development opportunities, and the chance to work within a supportive team that truly values its members.

You're Role:

As a Client Services Team Leader, you will play a key role in ensuring the highest standards of client service and operational excellence. Reporting directly to the Senior Client Services Manager, your responsibilities will include:

Client Management

  • Foster strong client relationships through proactive communication and regular site inspections.
  • Manage stock levels and performance according to contract guidelines.
  • Address client feedback and concerns promptly and effectively.
  • Ensure client needs are met through consistent, high-quality service and timely communication.

Sales

  • Identify opportunities for additional services and promote them to clients.
  • Participate in tender walk-throughs and contribute to business growth.

Quality Assurance, Environmental & OH&S 

  • Adhere to company and industry standards for health, safety, and environmental practices.
  • Report and manage workplace incidents and hazards to ensure a safe working environment.
  • Monitor and support staff in adhering to health and safety policies.

Staff Management

  • Lead, support, and motivate cleaning staff to achieve and exceed client expectations.
  • Manage performance, training, and development to enhance team effectiveness.
  • Handle staff absences and coordinate relief as needed.

Cleaning Operations

• Performs various daily cleaning tasks on sites and covers for Cleaners when absent or on leave.

Administration

  • Report client issues and changes to contracts promptly.
  • Manage administrative tasks including timesheets and accommodation reports.
  • Ensure the secure management of client keys and site access.

Skills and experience:

  • Minimum 2 years of experience in a similar role within the cleaning or facilities management sector.
  • Valid Australian Driver’s Licence.
  • Strong skills in stakeholder management, communication, and time management.
  • Proficiency in Microsoft Office Suite (Word, Excel, etc.).
  • Customer-focused with a proactive, self-starting attitude.
  • Ability to work independently and as part of a team.

In return for your hard work and commitment we provide:

  • A collaborative and positive team environment.
  • Opportunities for ongoing training and professional development.
  • Clear pathways for career advancement.

To apply, please submit your updated resume and cover letter highlighting your relevant experience and achievements.

At ACS, we embrace a diverse and inclusive workforce, welcoming the varied life experiences and perspectives of employees, irrespective of age, gender, ethnicity, religion, cultural background, disability or sexual orientation. Indigenous Australians, Torres Strait Islander people and minority groups are encouraged to apply.

Only Australian citizens, permanent residents or people who have the right to work in Australia may apply.

Please note that applications will be reviewed as they are received, and interviews may occur prior to the closing date

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