Client Services Team Leader
1 day ago
We are seeking a highly skilled and motivated Client Services Team Leader to join our dynamic team at ACS Property Services. As a key member of our operations team, you will play a critical role in ensuring the highest standards of client service and operational excellence.
Key Responsibilities:- Foster strong relationships with clients through proactive communication and regular site inspections.
- Manage stock levels and performance according to contract guidelines.
- Address client feedback and concerns promptly and effectively.
- Ensure client needs are met through consistent, high-quality service and timely communication.
- Identify opportunities for additional services and promote them to clients.
- Participate in tender walk-throughs and contribute to business growth.
- Adhere to company and industry standards for health, safety, and environmental practices.
- Report and manage workplace incidents and hazards to ensure a safe working environment.
- Monitor and support staff in adhering to health and safety policies.
- Lead, support, and motivate cleaning staff to achieve and exceed client expectations.
- Manage performance, training, and development to enhance team effectiveness.
- Handle staff absences and coordinate relief as needed.
- Perform various daily cleaning tasks on sites and cover for Cleaners when absent or on leave.
- Report client issues and changes to contracts promptly.
- Manage administrative tasks including timesheets and accommodation reports.
- Ensure the secure management of client keys and site access.
- Minimum 2 years of experience in a similar role within the cleaning or facilities management sector.
- Valid Australian Driver's Licence.
- Strong skills in stakeholder management, communication, and time management.
- Proficiency in Microsoft Office Suite (Word, Excel, etc.).
- Customer-focused with a proactive, self-starting attitude.
- Ability to work independently and as part of a team.
- Competitive salary package between $70,000 - $75, % Super.
- A collaborative and positive team environment.
- Opportunities for ongoing training and professional development.
- Clear pathways for career advancement.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]."}
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Katherine, Northern Territory, Australia ACS Property Services Full timeUnlock Your Potential as a Client Services Team LeaderAt ACS Property Services, we're seeking a highly skilled and motivated Client Services Team Leader to join our dynamic team. As a key member of our operations team, you'll play a vital role in ensuring the highest standards of client service and operational excellence.Key Responsibilities:Foster strong...
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Katherine, Northern Territory, Australia ACS Property Services Full time{"title": "Cleaning Professional Opportunity at ACS Property Services", "content": "Join Our Team as a Full-Time CleanerWe are seeking a dedicated and reliable Cleaner to join our team on a permanent, full-time basis at ACS Property Services.As a family-owned company, we pride ourselves on delivering intelligent solutions that integrate technology,...
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