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Client Services Team Leader

2 months ago

Katherine, Northern Territory, Australia ACS Property Services Full time
About ACS Property Services

ACS Property Services is a leading provider of integrated facilities management solutions, delivering exceptional service to clients across Australia.

Job Summary

We are seeking an experienced Client Services Team Leader to join our team, responsible for ensuring the highest standards of client service and operational excellence.

Key Responsibilities
  • Client Management
    • Foster strong relationships with clients through proactive communication and regular site inspections.
    • Manage stock levels and performance according to contract guidelines.
    • Address client feedback and concerns promptly and effectively.
    • Ensure client needs are met through consistent, high-quality service and timely communication.
  • Sales
    • Identify opportunities for additional services and promote them to clients.
    • Participate in tender walk-throughs and contribute to business growth.
  • Quality Assurance, Environmental & OH&S
    • Adhere to company and industry standards for health, safety, and environmental practices.
    • Report and manage workplace incidents and hazards to ensure a safe working environment.
    • Monitor and support staff in adhering to health and safety policies.
  • Staff Management
    • Lead, support, and motivate cleaning staff to achieve and exceed client expectations.
    • Manage performance, training, and development to enhance team effectiveness.
    • Handle staff absences and coordinate relief as needed.
  • Cleaning Operations
    • Perform various daily cleaning tasks on sites and cover for cleaners when absent or on leave.
  • Administration
    • Report client issues and changes to contracts promptly.
    • Manage administrative tasks including timesheets and accommodation reports.
    • Ensure the secure management of client keys and site access.
Requirements
  • Minimum 2 years of experience in a similar role within the cleaning or facilities management sector.
  • Valid Australian Driver's Licence.
  • Strong skills in stakeholder management, communication, and time management.
  • Proficiency in Microsoft Office Suite (Word, Excel, etc.).
  • Customer-focused with a proactive, self-starting attitude.
  • Ability to work independently and as part of a team.
What We Offer
  • A collaborative and positive team environment.
  • Opportunities for ongoing training and professional development.
  • Clear pathways for career advancement.