Client Services Team Lead

4 days ago

Katherine, Northern Territory, Australia ACS Property Services Full time
About the Role

We are seeking a highly skilled and experienced Client Services Team Lead to join our team at ACS Property Services. As a key member of our operations team, you will play a critical role in ensuring the highest standards of client service and operational excellence.

Key Responsibilities
  • Client Management
    • Foster strong relationships with clients through proactive communication and regular site inspections.
    • Manage stock levels and performance according to contract guidelines.
    • Address client feedback and concerns promptly and effectively.
    • Ensure client needs are met through consistent, high-quality service and timely communication.
  • Sales
    • Identify opportunities for additional services and promote them to clients.
    • Participate in tender walk-throughs and contribute to business growth.
  • Quality Assurance, Environmental & OH&S
    • Adhere to company and industry standards for health, safety, and environmental practices.
    • Report and manage workplace incidents and hazards to ensure a safe working environment.
    • Monitor and support staff in adhering to health and safety policies.
  • Staff Management
    • Lead, support, and motivate cleaning staff to achieve and exceed client expectations.
    • Manage performance, training, and development to enhance team effectiveness.
    • Handle staff absences and coordinate relief as needed.
  • Cleaning Operations
    • Perform various daily cleaning tasks on sites and cover for Cleaners when absent or on leave.
  • Administration
    • Report client issues and changes to contracts promptly.
    • Manage administrative tasks including timesheets and accommodation reports.
    • Ensure the secure management of client keys and site access.
Requirements
  • Minimum 2 years of experience in a similar role within the cleaning or facilities management sector.
  • Valid Australian Driver's Licence.
  • Strong skills in stakeholder management, communication, and time management.
  • Proficiency in Microsoft Office Suite (Word, Excel, etc.).
  • Customer-focused with a proactive, self-starting attitude.
  • Ability to work independently and as part of a team.
What We Offer
  • A collaborative and positive team environment.
  • Opportunities for ongoing training and professional development.
  • Clear pathways for career advancement.

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