IT Service Desk Expert
6 days ago
The Tech Bar Support role is an exciting opportunity to join our dynamic team at MedHealth. As a key player in our support function, you will be responsible for delivering exceptional technical support to our employees.
Your main objectives will be to troubleshoot and resolve IT-related issues, ensuring that all office technology is operating smoothly.
In addition, you will play a vital role in the onboarding process, guaranteeing that new starters have a seamless experience from Day One.
Key Duties- Deliver high-quality technical support to employees
- Investigate, analyze, and resolve hardware problems
- Manage hardware delivery and returns, including troubleshooting
- Ensure meeting rooms and office technology are fully operational
- Provide training to end-users as needed
- Support key events and functions requiring technology
To be successful in this position, you will require:
- 2+ years of experience in a service desk or equivalent role
- Strong knowledge of Office 365 and Windows
- ITIL certification or equivalent experience
- Familiarity with Fresh Service or similar ticketing systems
- Working knowledge of Active Directory, Azure Active Directory, and Print Servers
- Proven experience supporting printers, both in person and remotely
- Excellent communication and interpersonal skills
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