Presales Technical Consultant

Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

What you'll do:

- Work in a highly collaborative manner with sales and account management teams to understand and document customer requirements, recommend solutions in line with Comms business plans, and set expectations for delivery timelines (working closely with the Delivery, Supply Chain and Installation teams).
- Provide technical pre-sales support acting as an interface between Sales, Product, finance, Technology and National Account customers.
- Produce technically and commercially competitive solution, actively engaging with various teams across Sky.
- Be responsible for edge devices configuration, change management and version control protocols working alongside the Technical Architect.
- Work with Technical Engineers in proof of concepts for new and existing customers whilst ensuring all documentation is shared with the customer support teams during the handover process.
- Work with the Technical Engineers/ Architect by preparing and conducting demonstrations, trials, proof-of-concepts, whiteboard discussions, sales support documentation and technical sales presentations.
- Attend meetings with new and existing customers to determine requirements ensuring all information is captured working towards producing a solution.
- Have technical understanding of Wireless, Networking, VoIP, UCaaS and SD-WAN technologies.
- Lead development of high-level and low-level solution design activities, including RF designs.
- Troubleshooting and identifying solutions to technical problems (collaborate with network operations team to identify resolution to complex issues impacting customers and/or the WiFi network)

What you'll bring:

- Experience of working in Technical Presales design/ engineering or post-sales implementation and support in telecommunications
- Strong knowledge of Communications products, documenting customer requirements and recommending solutions.
- Understanding of technologies such as SD-WAN, UCaaS, Backhaul technologies (e.g. xDSL, FTTP, Ethernet, 4/5G) and Security (desirable)
- Team player who cherishes and enables a one team collaborative culture, ready to roll sleeves up and manage multiple initiatives.
- Exceptional stakeholder and customer relationship management skills
- Comfortable working with multiple vendors (e.g. Ruckus, Cisco, Juniper, Linux)
- Experience of using Ekahau for desktop design, site surveys, reporting and troubleshooting (Desirable)
- Ability to communicate both in a technical and non-technical manner to the desired audience

Sky Business

Sky Business Communications is a rapidly growing business-to-business division of Sky. We're looking for exceptional, innovative people to join us on our journey. People who'll be integral in building a strong business with the backing of a hugely successful brand

This is an exciting opportunity to be part of a fantastic team where supporting each other and our customers is at the heart of what we do.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process

Your office base:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Livingston:
Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

Inclusion:
We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and