Expert Technical Problem Solver

2 days ago

Tasmania, Australia beBeeSupport Full time $90,000 - $120,000
Technical Support Specialist

The ideal candidate will be responsible for providing technical support and resolving customer issues in a timely and professional manner.

Key Responsibilities:
  • Investigate and resolve customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.
  • Develop specific technical and professional proficiency to enable the resolution of customer issues through training and readiness.
  • Identify potential product defects and escalate appropriately to contribute to product improvements.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
PREFERRED QUALIFICATIONS:
  • Chinese Proficiency
  • CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
  • Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
  • Ability to effectively communicate with customer managers and executives on technical and business issues
  • Organization, time management, project management, and negotiation skills
  • 3+ years of experience providing support for enterprise level premier customers

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