Technical Support Engineer

3 weeks ago

Tasmania, Australia Microsoft Full time
Overview

Technical Support Engineer - Windows Commercial Devices and Deployment. This role is part of the Customer Experience and Success (CE&S) organization within Microsoft, focused on delivering expert technical support for Windows commercial devices and deployment scenarios. The position offers flexible work arrangements, up to 50% from home.

Responsibilities
  • Response and Resolution: own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Readiness: lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring of others.
  • Proficiently deepen technical and professional proficiency to resolve complex customer issues through training and readiness.
  • Product/Process Improvement: engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements.
Qualifications

Note: The original content uses strong tags which are treated as bold text. The requirements are listed as:

  • Australian citizenship and located in Australia.
  • 5+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
  • Windows System Administration basics include: Registry, Windows Activation, Windows Setup and Upgrade, Windows Update, Windows Security (TPM, BitLocker, MBAM, WDAC).

Experience in or working knowledge of these areas is desirable:

  • Experience managing Windows Update for Business, Windows Setup & Upgrade scenarios (in-place upgrades, clean installs), Windows Activation processes, BitLocker and TPM management, Defender Application Control and Smart App Control, OS deployment tools (e.g., MDT, SCCM, Autopilot).
  • Understanding of enterprise compliance management and policy enforcement.
  • Hands-on experience with Microsoft Intune and Azure AD.
  • Networking fundamentals relevant to Windows servicing and deployment.
Additional details
  • Shift flexibility based on business needs and may include rotation schedules (e.g., varied hours and days).
  • Citizenship verification and security clearance requirements: verification of Australian citizenship and ability to meet Microsoft Cloud Background Check and related security screenings.
  • Microsoft is an equal opportunity employer; all qualified applicants will receive consideration without regard to protected characteristics. Reasonable accommodations for disabilities during the application process are available.

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