Technical Support Engineer

2 days ago

Tasmania, Australia Microsoft Full time
Overview

Technical Support Engineer - Windows Commercial Devices and Deployment. This role is part of the Customer Experience and Success (CE&S) organization within Microsoft, focused on delivering expert technical support for Windows commercial devices and deployment scenarios. The position offers flexible work arrangements, up to 50% from home.

Responsibilities
  • Response and Resolution: own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Readiness: lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring of others.
  • Proficiently deepen technical and professional proficiency to resolve complex customer issues through training and readiness.
  • Product/Process Improvement: engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements.
Qualifications

Note: The original content uses strong tags which are treated as bold text. The requirements are listed as:

  • Australian citizenship and located in Australia.
  • 5+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
  • Windows System Administration basics include: Registry, Windows Activation, Windows Setup and Upgrade, Windows Update, Windows Security (TPM, BitLocker, MBAM, WDAC).

Experience in or working knowledge of these areas is desirable:

  • Experience managing Windows Update for Business, Windows Setup & Upgrade scenarios (in-place upgrades, clean installs), Windows Activation processes, BitLocker and TPM management, Defender Application Control and Smart App Control, OS deployment tools (e.g., MDT, SCCM, Autopilot).
  • Understanding of enterprise compliance management and policy enforcement.
  • Hands-on experience with Microsoft Intune and Azure AD.
  • Networking fundamentals relevant to Windows servicing and deployment.
Additional details
  • Shift flexibility based on business needs and may include rotation schedules (e.g., varied hours and days).
  • Citizenship verification and security clearance requirements: verification of Australian citizenship and ability to meet Microsoft Cloud Background Check and related security screenings.
  • Microsoft is an equal opportunity employer; all qualified applicants will receive consideration without regard to protected characteristics. Reasonable accommodations for disabilities during the application process are available.

#J-18808-Ljbffr

  • Technical Support Engineer

    2 days ago

    Tasmania, Australia Microsoft Full time

    Technical Support Engineer (SCIM - Endpoint)Join to apply for theTechnical Support Engineer (SCIM - Endpoint)role atMicrosoftTechnical Support Engineer (SCIM - Endpoint)1 week ago Be among the first 25 applicantsJoin to apply for theTechnical Support Engineer (SCIM - Endpoint)role atMicrosoftGet AI-powered advice on this job and more exclusive features.With...

  • Technical Support Engineer

    6 days ago

    Tasmania, Australia Microsoft Full time

    Technical Support Engineer (SCIM - Endpoint)Join to apply for the Technical Support Engineer (SCIM - Endpoint) role at MicrosoftTechnical Support Engineer (SCIM - Endpoint)1 week ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer (SCIM - Endpoint) role at MicrosoftGet AI-powered advice on this job and more exclusive...

  • Technical Support Engineer

    2 days ago

    Tasmania, Australia Microsoft Full time

    Technical Support Engineer - Office / CopilotJoin to apply for the Technical Support Engineer - Office / Copilot role at Microsoft.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that...

  • Technical Support Engineer

    3 days ago

    Tasmania, Australia Microsoft Full time

    OverviewTechnical Support Engineer - Windows PerformanceJoin to apply for the Technical Support Engineer - Windows Performance role at MicrosoftWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer...

  • Technical Support Engineer

    1 day ago

    Tasmania, Australia Microsoft Full time

    OverviewTechnical Support Engineer - Windows Directory Services. Join to apply for the Technical Support Engineer - Windows Directory Services role at Microsoft.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through...

  • Sr. Technical Support Engineer

    2 days ago

    Tasmania, Australia Microsoft Full time

    Sr.Technical Support Engineer (Messaging Protection-MDO)Join to apply for the Sr.Technical Support Engineer (Messaging Protection-MDO) role at MicrosoftSr.Technical Support Engineer (Messaging Protection-MDO)1 week ago Be among the first 25 applicantsJoin to apply for the Sr.Technical Support Engineer (Messaging Protection-MDO) role at MicrosoftWith more...

  • Technical Support Engineer

    2 days ago

    Tasmania, Australia Microsoft Full time

    Technical Support Engineer - SharePoint / CopilotJoin to apply for the Technical Support Engineer - SharePoint / Copilot role at Microsoft2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on...

  • Sr. Technical Support Engineer

    6 days ago

    Tasmania, Australia Microsoft Full time

    Sr. Technical Support Engineer (Messaging Protection-MDO)Join to apply for the Sr. Technical Support Engineer (Messaging Protection-MDO) role at MicrosoftSr. Technical Support Engineer (Messaging Protection-MDO)1 week ago Be among the first 25 applicantsJoin to apply for the Sr. Technical Support Engineer (Messaging Protection-MDO) role at MicrosoftWith more...

  • Technical Support Engineer- Intune

    6 days ago

    Tasmania, Australia Microsoft Full time

    Join to apply for the Technical Support Engineer- Intune role at Microsoft2 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer- Intune role at MicrosoftGet AI-powered advice on this job and more exclusive features.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S)...

  • Director of Technical Support Engineering

    4 weeks ago

    Tasmania, Australia Microsoft Full time

    Director of Technical Support EngineeringJoin to apply for the Director of Technical Support Engineering role at MicrosoftDirector of Technical Support Engineering1 day ago Be among the first 25 applicantsJoin to apply for the Director of Technical Support Engineering role at MicrosoftWith more than 45,000 employees and partners worldwide, the Customer...