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Senior Technical Solutions Expert

3 weeks ago

Tasmania, Australia beBeeTechnical Full time $90,000 - $120,000
Technical Support Specialist

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and resolving complex technical issues. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving customer technical issues in a timely and professional manner.

Key responsibilities include:

  • Response and Resolution: You will own, investigate, and solve complex customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.
  • Readiness: You will lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
  • Product/Process Improvement: You will engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Required qualifications:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  • OR 5+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Strong customer service, accurate and logical problem-solving, communication skills, and the ability to work in a team environment
  • Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level

Desirable experience includes knowledge of MS Office Applications, client-server networking fundamentals, network operations, software support, I.T. consulting, SharePoint development, Net Development/C++ Development/Java Development, and experience working in a shift-based environment.

Benefits

This role offers a flexible work arrangement, allowing you to work up to 50% from home. Additionally, this position requires flexibility in working shifts based on business needs, and you may be required to rotate shifts.

Citizenship & Citizenship Verification

This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Ability to meet Microsoft, customer, and/or government security screening requirements are also required for this role.

Microsoft is an equal opportunity employer and welcomes applications from diverse candidates.

Responsibilities
  • Resolve complex customer technical issues
  • Develop and maintain incident management requests
  • Collaborate with internal teams to resolve issues
  • Lead readiness programs and technical coaching sessions
  • Engage with Microsoft Engineering/Supportability teams to improve products and processes