Debt Resolution Officer, Queensland Treasury

5 days ago

Brisbane, Queensland, Australia Queensland Government Full time

Your typical day as a Debt Resolution Officer may include:
• Answering client phone calls and applying debt management processes and effective negotiation techniques to resolve enquiries, ensuring a positive client experience and management of the debt pool,
• Negotiating debt management instalment plans,
• Reviewing, applying legislation and documenting decisions,
• Resolving escalated matters from Service Officers,
• Using our computer systems to input, manage, retrieve, analyse information, and generate reports; and
• Supporting the Team Leader to facilitate team and individual development and building a positive and participative culture aligned to our values and objectives.
You will be supported by a positive, constructive team and divisional leaders as you do your work.
To be successful in this role, you will need to demonstrate:
• Resilience, patience and persistence and the ability to remain calm in challenging negotiations,
• A strong working knowledge of digital and data technology/systems,
• Capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes,
• High level of interpersonal and influential communication skills.

• Basic financial analysis skills.
Joining QRO you will have opportunities for continued learning, growth and career development.
To find out more about working for QRO please see attached candidate information pack.
Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably.
This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process.
The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.
We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
If you are interested in this role - click "Apply" to be redirected to the full advertisement, including role description and contact details.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.
Job Ad Reference: QLD/659938/25
Closing Date: Thursday, 25 September 2025

  • Debt Resolution Officer

    5 days ago

    Brisbane, Queensland, Australia Department of Queensland Treasury Full time $104,000 - $130,878 per year

    The Queensland Revenue Office (QRO) is currently recruiting for multiple AO4 Debt Resolution Officers within the Revenue Contact Centre and Collections division. A vacancy also exists with the State Penalties Enforcement Registry (SPER) division. Based in our Brisbane office, you will work in a collaborative team to deliver excellent debt resolution and...

  • Debt Resolution Officer

    5 days ago

    Brisbane, Queensland, Australia Queensland Government Full time $70,000 - $120,000 per year

    **The Queensland Revenue Office (QRO) is currently recruiting for multiple AO4 Debt Resolution Officers within the Revenue Contact Centre and Collections division. A vacancy also exists with the State Penalties Enforcement Registry (SPER) division. Based in our Brisbane office, you will work in a collaborative team to deliver excellent debt resolution and...

  • Technology Officer, Queensland Treasury

    1 week ago

    Brisbane, Queensland, Australia Department of Queensland Treasury Full time $104,000 - $130,878 per year

    Join Queensland Treasury's FixIT Centre team as a Technology Officer, delivering high-quality frontline ICT support to drive Treasury's operations. This role offers the chance to work in a dynamic environment, troubleshoot technical issues, and contribute to IT initiatives that support Queensland's economic priorities.Your new opportunityQueensland Treasury...

  • Debt Resolution Officer

    5 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    **The Queensland Revenue Office (QRO) is currently recruiting for multiple AO4 Debt Resolution Officers within the Revenue Contact Centre and Collections division. A vacancy also exists with the State Penalties Enforcement Registry (SPER) division. Based in our Brisbane office, you will work in a collaborative team to deliver excellent debt resolution and...

  • Debt Resolution Officer

    5 days ago

    Brisbane, Queensland, Australia Tafe Queensland Full time

    About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...

  • Technology Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland Treasury Full time $104,000 - $130,878 per year

    Join Queensland Treasury's FixIT Centre team as a Technology Officer, delivering high-quality frontline ICT support to drive Treasury's operations. This role offers the chance to work in a dynamic environment, troubleshoot technical issues, and contribute to IT initiatives that support Queensland's economic priorities.Your new opportunityQueensland Treasury...

  • Commercial Analyst, Queensland Treasury

    5 days ago

    Brisbane, Queensland, Australia Department of Queensland Treasury Full time $104,000 - $130,878 per year

    This is an exciting opportunity to step into a newly created role as Commercial Analyst in Queensland Treasury's Transactions Team. You will play a pivotal role in supporting in the development of partnerships with the private sector to deliver vital infrastructure and services for the state.By providing expert commercial support on infrastructure delivery...

  • Director People and Culture, Queensland Treasury

    1 week ago

    Brisbane, Queensland, Australia Department of Queensland Treasury Full time $104,000 - $130,878 per year

    This is an outstanding opportunity for an experienced senior HR leader to join a respected central agency entrusted to deliver government priorities through our expert advice and services.As Director, you'll lead a highly committed People and Culture team at Queensland Treasury, driving strategic HR initiatives, fostering a high-performance culture, and...

  • Administrative Officer, Queensland Treasury

    3 days ago

    Brisbane, Queensland, Australia Department of Queensland Treasury Full time $70,000 - $120,000 per year

    Queensland Revenue Office (QRO) has an exciting opportunity for you to join the Fines & SPER Division. The role is based in the Brisbane CBD and there are multiple positions available from this recruitment.In this role you will support administrative and operational functions of QRO through the provision of excellent service delivery associated with the...

  • Treasury Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Queensland Treasury Full time

    Join Queensland Treasury's policy team and use your financial, data and analysis skills to support the performance of Queensland Government agencies and contribute to the development and implementation of fiscally-sound, sustainable and evidence-based public policy.Early career role with real career development potentialLearn from experienced financial and...