Import Sea Freight- Customer Services

1 week ago

Sydney, New South Wales, Australia Oceanbridge Full time

Oceanbridge Australia continues to grow and thrive. If job security, great workplace culture, and being part of a company with some big goals is important to you, keep reading.

We are looking for an import operator/specialist with a background in shipping, freight forwarding, or logistics to be part of the team. This position is available to be filled in either our **Sydney**, **Melbourne**, or **Brisbane** offices.

You will manage the end-to-end import process for a dedicated customer base and help remind clients what great customer services is all about. This will be a busy role with plenty of customer contact and challenge. As we expand there will be ample opportunity for the right applicant to get involved in other projects and develop their career. For now, we are a little fish in a very big pond.

**ABOUT THE ROLE**:

- Handling FCL/LCL consignments from quoting/ booking stage through the documentation process, invoicing, final delivery, and file reconciliation. If there are issues, you're happy to be part of the solution.
- Involved in processing import FAK consolidations while maintaining a high standard of communication internally and externally
- Liaising with overseas partners and agents around pricing, process, and performance.
- Building rapport with suppliers including (but not limited to) trucking companies, shipping lines, 3PL warehouses, and other logistics companies that we work with.
- Exceeding service expectations with a client base made up of both wholesale and retail clients.

**ABOUT YOU**:

- Relevant Australia import experience (minimum 1 year)
- A good working knowledge of the Australian/international freight industry (and the current challenges that come with it)
- Computer literate with a solid base of CARGOWISE experience. Please note: 1-2 Years MINIMUM required
- Takes pride in having a systematic, thorough approach. We'll help provide the support tools.
- Great attention to detail, 'do it once, get it right' attitude.
- An ability to work to deadlines and to own your tasks from beginning to end.
- Willingness to adapt and can embrace change. As we expand quickly, there will be growing pains.
- You want to be included in a team

If you have Australian residency, the necessary work experience, and a desire to be part of a next-generation logistics company, send your CV with a cover letter telling us why you're the right person for the job.

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