Senior Sea Freight and Customer Service Officer

6 days ago

Sydney, New South Wales, Australia EPL International PL Full time $80,000 - $120,000 per year

EPL International is a leading international freight forwarder, dedicated to delivering efficient, reliable, and tailored logistics solutions across the globe. With a strong reputation for professionalism and customer satisfaction, we are seeking a highly motivated and experienced Senior Sea Freight & Customer Service Officer to join our dynamic team.

Key Responsibilities:

  • Book and manage full-cycle sea freight operations (FCL, LCL, import/export).
  • Communicate and liaise with clients, shipping lines, transport operators and overseas agents.
  • Handle customer enquiries, provide timely updates, and resolve service issues proactively.
  • Monitor shipments, update systems, and ensure timely delivery.
  • Ensure compliance with international shipping regulations and internal SOPs.
  • Advanced use of CargoWise.
  • Maintain a high level of customer service at all times.
  • Assist other departments and support team development as needed.

Requirements:

  • Minimum 3 years freight forwarding experience.
  • In-depth knowledge of international shipping practices, Incoterms, and customs clearance processes.
  • Strong communication and problem-solving skills.
  • Proficiency in CargoWise software and MS Office.
  • Detail-oriented, organised, and capable of handling multiple priorities.
  • Ability to work independently and as part of a team in a fast-paced environment.

What We Offer:

  • Attractive salary and benefits package.
  • Professional growth and career development opportunities.
  • A collaborative and supportive team environment.
  • Exposure to international logistics and global markets.

This is an excellent opportunity to join a successful team that takes pride in delivering the highest quality service to its valued clients.

This role is only available for individuals who have permanent work rights in Australia.

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