Senior Sea Freight and Customer Service Officer

7 days ago

Sydney, New South Wales, Australia EPL International PL Full time $80,000 - $120,000 per year

EPL International is a leading international freight forwarder, dedicated to delivering efficient, reliable, and tailored logistics solutions across the globe. With a strong reputation for professionalism and customer satisfaction, we are seeking a highly motivated and experienced Senior Sea Freight & Customer Service Officer to join our dynamic team.

Key Responsibilities:

  • Book and manage full-cycle sea freight operations (FCL, LCL, import/export).
  • Communicate and liaise with clients, shipping lines, transport operators and overseas agents.
  • Handle customer enquiries, provide timely updates, and resolve service issues proactively.
  • Monitor shipments, update systems, and ensure timely delivery.
  • Ensure compliance with international shipping regulations and internal SOPs.
  • Advanced use of CargoWise.
  • Maintain a high level of customer service at all times.
  • Assist other departments and support team development as needed.

Requirements:

  • Minimum 3 years freight forwarding experience.
  • In-depth knowledge of international shipping practices, Incoterms, and customs clearance processes.
  • Strong communication and problem-solving skills.
  • Proficiency in CargoWise software and MS Office.
  • Detail-oriented, organised, and capable of handling multiple priorities.
  • Ability to work independently and as part of a team in a fast-paced environment.

What We Offer:

  • Attractive salary and benefits package.
  • Professional growth and career development opportunities.
  • A collaborative and supportive team environment.
  • Exposure to international logistics and global markets.

This is an excellent opportunity to join a successful team that takes pride in delivering the highest quality service to its valued clients.

This role is only available for individuals who have permanent work rights in Australia.

  • Freight Forwarder, Export Sea

    2 weeks ago

    Sydney, New South Wales, Australia DSV AIR & SEA PTY LTD Full time $70,000 - $95,000 per year

    Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family.DSV Air & Sea  is seeking to hire a skilled and passionate Freight Forwarder, Export Sea in Sydney.The position is responsible for arranging and directing the...

  • Senior Freight Operations

    2 weeks ago

    Sydney, New South Wales, Australia Stone Freight Solutions Full time $90,000 - $120,000 per year

    Leading International Freight Forwarder & Logistics provider seeking locally experienced Senior operations clerk to support General Manager with day to day operations.In this role you will be taking responsibility for customer bookings, processing relevant documentation in line with customer expectations and attending to day to day operations whilst the...

  • Customer Service

    2 weeks ago

    Sydney, New South Wales, Australia Stone Freight Solutions Full time $104,000 - $130,878 per year

    An Australian owned International Freight Forwarder and Logistics Services provider with 35+ years market presence seeking a junior or seasoned Customer Service Representative / Key Account Manager (KAM) to join office at Matraville. No WFHMust have local experience to qualify ABOUT THE ROLE:Respond to Customer Inquiries: Handle customer inquiries promptly...

  • Sea Operations Operator

    2 weeks ago

    Sydney, New South Wales, Australia Hellmann Worldwide Logistics Full time $80,000 - $120,000 per year

    Hellmann Worldwide Logistics is one of the largest international logistics providers. With our high-performance products Airfreight, Seafreight and Contract Logistics, we always offer the right solution for the complex logistics requirements of our customers.Hellmann remains a family business 150 years after its foundation and is represented with a worldwide...

  • Customer Service

    2 weeks ago

    Sydney, New South Wales, Australia People in Focus Full time $60,000 - $90,000 per year

    Are you an experienced in freight forwarding and enjoys taking ownership of shipments and building strong client relationships? This is your chance to step into a Customer Service role with a growing logistics business. What's in it for you?Work with a supportive, collaborative teamExposure to key accounts across sea & air freightOpportunity to combine...

  • customer service representative

    2 weeks ago

    Sydney, New South Wales, Australia Private Advertiser Full time $60,000 - $80,000 per year

    Savino Del Bene is one of the top global freight forwarding companies.With a network of more than 506 offices and over 5,100 employees across the five continents, the company manages air, sea, and land transport services all over the globe.Based near Blacktown in our brand-new luxurious offices, our team is currently looking for Customer Service...

  • Group Freight Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia TMA Group Of Companies Pty Limited Full time $90,000 - $120,000 per year

    Group Freight Coordinator - Based in Head Office, Auburn NSW 2144.TMA is an international manufacturing company that is growing fast and is the leading manufacturer and supplier of high-quality tickets, tags & labels along with next-generation parking guidance systems & 3PL services. Our workplace is positive, diverse & fast-paced, we take ownership and rise...

  • Ocean Freight Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia FedEx Logistics (Australia) Pty Ltd Full time $60,000 - $90,000 per year

    Are you detail-oriented and passionate about delivering excellent customer service? Join our dynamic Ocean Operations freight forwarding team In this role, you'll manage day-to-day shipment arrangements and documentation while working closely with customers and service providers to ensure smooth and timely ocean cargo movement.If you have at least 2 years of...

  • Import Customer Service

    4 weeks ago

    Sydney, New South Wales, Australia Seaway Agencies Full time

    OverviewThis is a great opportunity for a logistics leader and strategic thinker to use their Customer Service skills and take the next step in their career. SEAWAY have an invaluable opportunity in our Import Sea & Air team for a Customer Service Operator. Based at our Sydney Office, this position offers the chance to join a company that values career...

  • Import Customer Service

    4 weeks ago

    Sydney, New South Wales, Australia Seaway Agencies Full time

    OverviewThis is a great opportunity for a logistics leader and strategic thinker to use their Customer Service skills and take the next step in their career. SEAWAY have an invaluable opportunity in our Import Sea & Air team for a Customer Service Operator. Based at our Sydney Office, this position offers the chance to join a company that values career...