Helpdesk Supervisor

2 weeks ago

Melbourne, Victoria, Australia City Fm Australia Full time

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

Contact Centre Helpdesk Supervisor

City FM Australia provides world-leading facilities management and engineering solutions which ensure safe, compliant, successful and sustainable outcomes on time and within budget for our partner -Bunnings

**THE OPPORTUNITY**:
Due to continued growth, we have an exciting opportunity for an experienced, hands on, motivated and team ordinated professional. Reporting to the Helpdesk Manager, you will ensure KPI's are met to service provided is of a high standard; simultaneously supporting the Helpdesk Manager deliver continuous improvements to process and procedures.

**YOUR KEY RESPONSIBILITIES WILL BE**:

- Lead, mentor, motivate and manage a diverse team
- Ensure set targets and KPI's are achieved
- Manage day-to-day workload of team members as well as rostering
- Liaise with internal and external stakeholders
- Work within a fast-paced contact centre environment that operates 24/7
- Holding and actioning the on-call phone on a rotational basis after hours

**WHAT YOU WILL NEED TO BE SUCCESSFUL**:

- Demonstrated Supervisor experience with exemplary communication skills to build a strong relationship with our partners and internal stakeholders
- Experience in recruitment and onboarding of new team members
- Ability to keep track of team member performance and identify inconsistencies in team member performance with appropriate corrective actions set
- Strong analytical and reporting skills to identify trends and establish required actions for items such as correct resource allocation for work prioritisation/management in alignment with Contact Centre set KPIS/Targets
- Confidence in learning brand specific information as well as basic system configuration

**WHAT YOU WILL GET**:

- Competitive Salary
- Opportunity to work in new, modern facilities
- Excellent training in a supportive and inclusive environment
- Working within a close-knit Contact Centre team
- An opportunity to be a part of a growing organisation

If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you. Please send resume and cover letter to apply.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

  • Animation Technical Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTechnical Full time

    This role presents an exceptional opportunity for individuals to gain insight into the animation pipeline and studio production processes. The Animation Technical Assistant will collaborate with animation teams to ensure seamless integration of various departments.Key responsibilities include quality control of animation publishes, managing renders, and...

  • It Helpdesk Officer

    2 weeks ago

    Melbourne, Victoria, Australia Victorian Institute Of Forensic Mental Health Full time

    Location: MelbourneJob type: Full timeOrganisation: Victorian Institute of Forensic Mental Health**Salary**: Salary not specifiedOccupation: IT and TelecommunicationsReference: 15704- Fixed-Term 12 month contract Administration Grade 3- Based at the Thomas Embling Hospital in Fairfield- A culture where people care**Job location**Forensicare is the statutory...

  • Career Advancement Opportunities

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCommunication Full time $60,000 - $70,000

    The Customer Service Advisor role is an exciting opportunity to grow your career with a world-leading facilities management business.Key Responsibilities:Manage high volumes of calls and resolve customer incidents efficiently.Provide exceptional service by building strong relationships and rapport with customers.Work collaboratively with the Critical...

  • Animation Technical Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Framestore Full time

    This is an entry level position that will expose you to the animation pipeline and aspects of the overall studio production pipeline. The Animation TA will support a given animation team to help facilitate how animation integrates with the other departments. It also deals with the visual quality control of shots.This position will be excellent with...

  • Service Centre Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Gadens Full time

    Business Support- Melbourne- Permanent / Full Time- A truly flexible workplace - we call it "Your Work, Your way"- Join a growing, fun, fast paced and supportive team- Work at a well regarded National Law firm**About you**As the onsite TSS (Technology Services & Solution) Service Centre support Analyst in our Melbourne office, you will be a team player who...

  • Operations Supervisor

    1 week ago

    Melbourne, Victoria, Australia Jll Full time

    JLL supports the Whole You, personally and professionally.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a...

  • Data Centre Site Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia beBeeOperator Full time $80,000 - $110,000

    Data Centre OperationsWe are seeking a highly skilled Data Centre Operator to join our team.The successful candidate will be responsible for delivering exceptional customer service from day-to-day operations, emergency response, and client service delivery within our data centres in Mitcham and Melbourne.This includes:Providing timely communication to...

  • Service Excellence Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSupport Full time $100,000 - $120,000

    Role OverviewAs a Service Centre Support Analyst, you will be responsible for providing exceptional customer service to our legal practice groups. Your primary focus will be on responding to requests, performing first-level diagnosis and troubleshooting support, and ensuring timely actioning of allocated tasks.Key Responsibilities:- Provide technical support...

  • Service Desk Operator

    2 weeks ago

    Melbourne, Victoria, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage, committed to providing a first-class service to its' prestigious automotive client base.**Key responsibilities**:- Resolve primarily Level 1 work orders; elevate complex and/or high priority...

  • Customer Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia City Fm Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.**The Opportunity**:Reporting to the Critical Incident Desk Supervisor, this Part Time opportunity offers an enthusiastic, motivated and customer centric,...