Service Excellence Specialist
2 weeks ago
Role Overview
As a Service Centre Support Analyst, you will be responsible for providing exceptional customer service to our legal practice groups. Your primary focus will be on responding to requests, performing first-level diagnosis and troubleshooting support, and ensuring timely actioning of allocated tasks.
Key Responsibilities:
- Provide technical support to end-users related to computer hardware, software, mobile devices, and technical tools.
- Perform initial diagnosis and troubleshooting of IT issues, escalating as required.
- Manage firm IT assets, including maintenance of registers and asset tracking.
- Collaborate with support teams to drive resolution and maintain communication with stakeholders.
Operational Requirements:
- Ensure efficient operation of office IT equipment, including setup and management of new employees' assets.
Security Considerations:
- Maintain the security of firm services in accordance with best practices and policies.
Reporting and Documentation:
- Provide regular updates to the Helpdesk supervisor on outstanding tickets, trending issues, and AV meeting setups.
About Us:
Gadens is a leading Australian law firm dedicated to helping people achieve their purpose. We are recognised for our innovative approach and commitment to excellence. As a valued member of our team, you will have opportunities for growth and development, working with quality clients and solving complex problems collaboratively.
What We Offer:
- Flexible work arrangements and a supportive team environment
- Ongoing professional development opportunities and training programs
- Access to cutting-edge technology and tools to enhance your performance
- Competitive salary and benefits package, including parental leave support and flexible superannuation contributions
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