Service Desk Operator

2 weeks ago

Melbourne, Victoria, Australia Prixcar Services Full time

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage, committed to providing a first-class service to its' prestigious automotive client base.

**Key responsibilities**:

- Resolve primarily Level 1 work orders; elevate complex and/or high priority problems to the appropriate support groups for resolution as necessary
- Provide support for core IT products and services
- Troubleshoot problems, instruct internal customers regarding software or hardware functionality, and communicate IT policies as required
- Determine the most effective manner to resolve customer's technical issue
- Support the preparation and distribution of PCs and other hardware to end users as required
- Engage in research and detailed troubleshooting to resolve technical issues
- Update tickets with appropriate journal entries of activities, and close tickets with resolution entered upon completion of the job
- Work on Helpdesk related projects as assigned by supervisor

**Skills and expertise**:

- IT support experience, demonstrating your technical expertise and problem-solving skills
- Proven experience in a Managed Service Provider (MSP) environment, showcasing your ability to thrive in a fast-paced, customer-focused setting
- Must be able to learn and support new and quickly changing technologies
- Ability to research solutions or information regarding technical issues
- Tthrive in a collaborative team environment, contributing positively to group dynamics
- Strong customer service skills with excellent interpersonal and communication skills
- Ability to work with mínimal supervision

We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Prixcar values of_ _**_Play_**, **_Passion_**_ _and **_Care_** underpin everything we do. We **_PLAY_** as a team, provide service excellence with **_PASSION_** and we **_CARE_** for our people and customers. _Join us and be part of our industry changing journey_

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