It Helpdesk Officer

2 weeks ago

Melbourne, Victoria, Australia Victorian Institute Of Forensic Mental Health Full time

Location: Melbourne

Job type: Full time

Organisation: Victorian Institute of Forensic Mental Health

**Salary**: Salary not specified

Occupation: IT and Telecommunications

Reference: 15704
- Fixed-Term 12 month contract Administration Grade 3
- Based at the Thomas Embling Hospital in Fairfield
- A culture where people care

**Job location**

Forensicare is the statutory agency responsible for the provision of adult forensic mental health services across Victoria.

We address the needs of people experiencing mental health issues, the mental health sector, the justice sector and the general community. These services are delivered through inpatient services at Thomas Embling Hospital, community services through the Community Forensic Mental Health Service and prison-based services at several locations. This position will be based at the Thomas Embling Hospital in Fairfield and will be required to work across all Forensicare sites.

**About the Role**:
Refer to the position description

**Duties**:
Refer to the position description.

**About You**:

- Direct desktop hardware support skills (of discipline, practices, industry etc.)
- Demonstrated practical experience in support of computer systems in a Service desk environment.
- In-depth knowledge of Networking and Computer Systems.
- In-depth knowledge of the Microsoft suite of products including Active Directory.
- Experience in Client service and support.
- Highly developed technical & problem solving skills.
- Excellent communication skills and Client service focus.
- Excellent administration and personal organisational skills.
- Flexibility in working hours (7.6 hour day, occasional after hours work between 7:30am and 6pm).
- Ability to work and deal with difficult people and situations in a professional and courteous manner.
- Good organisation and time management skills.
- Displays confidence and initiative.
- Victorian Certificate of Education - V.C.E. (Desirable) or equivalent industry experience.
- Microsoft (or similar) Certifications eg. MCP, A+ or MCSE (Desirable)

**What you need**:
**A culture where people matter.**
- Excellent supervision and investment in the skill development of managers and supervisors.
- Celebration and reward for good performance, through employee recognition.
- A leading, multi-faceted approach to safety, with unparalleled strategic, practical, individualised and team-based supports to minimise risks and fear and maximise safety and security, underpinned by our workplace health and safety strategy.
- Access to an employee assistance program - an external, confidential, self-referral employee wellbeing program, for personal or work-related matters.
- A mental health and wellbeing program providing psychological support, peer support and critical incidence response programs, as needed.

**COVID19 & Influenza Vaccination Evidence**

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.

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