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Customer Service Officer
3 weeks ago
Posted on: 8/4/2025 - Apply before: 9/8/2025
You will have demonstrated customer service experience, preferably in a contact centre, administrative or retail setting.
Must be highly self-motivated, professional, and capable of managing workload and prioritising tasks in a fast-paced environment.
The ability to multitask is essential.
What you will enjoy doing
Deal with incoming domestic and commercial customer calls, correspondence, and enquiries, including account queries, complaints, processing orders and payments, and new customer enquiries.
Advise customers on installation details related to gas usage, suitable delivery methods, and site compliance requirements.
Adhere to all statutory regulations relating to LP Gas.
Manage all administrative aspects of agents operating in the area, including full reconciliation of Fill Only accounts.
Set up new domestic and commercial accounts for stock records and end-of-month completion; process all deliveries from drivers, including mail-outs, data checks/updates, invoices, and HS Screen.
Manage allocated debtor control aspects for customers.
Reconcile cylinder contractor daily work and update customer accounts accordingly.
Perform duties such as stock transfers, inventory stock-takes, co-ordination of changeovers for OOD cylinders, correspondence, account reconciliation, mailing, and banking when required.
What makes you great
2-3 years experience in customer-facing or administration roles.
Manage high volume of inbound and outbound calls, providing customer support, sales, and other services.
Excellent written and verbal communication skills.
Strong email etiquette and intermediate Microsoft Office skills.
Technically confident, with the ability to learn new systems quickly.
Certificate in Business is preferred but not essential.
Why you will love working with us
We face challenges daily and believe we grow by mastering them.
Collaborating with our customers is key to our success, and we aim to achieve ambitious objectives together.
We prioritize compliance and conduct business with integrity.
What we offer you
At Linde, your opportunities are limitless.
We support career growth that extends beyond your job description, benefiting individuals, communities, and the world.
Elgas is an equal opportunity employer, encouraging applications from diverse backgrounds, including Indigenous Australians and people with disabilities.
We provide local service centers for rapid supply and reliable delivery, 24/7 online services, training programs, career development, and employee recognition initiatives.
Have we inspired you?
Let's talk about it
Ready to take the lead?
Submit your complete application (cover letter, resume, relevant certificates/licenses) via our online platform.
You must have full work rights in Australia to apply.
All designations apply equally to all genders.
The language used is for simplicity only.
Elgas Limited is committed to responsible practices towards shareholders, partners, employees, society, and the environment, focusing on customer value and sustainable development.
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