Service Desk Officer

Share this content on your favourite social media platform:Troubleshoot technical problems, install and configure software, and maintain ICT equipment.
Classifications IT & TelecommsHelp Desk / SupportPermanent / Full Time Key points Not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
Join us at an exciting time of growth and innovationMentoring opportunities to grow your knowledge in System Administration Description The Royal Flying Doctor Service (Queensland Section)(RFDS) is currently seeking a Service Desk Officer to provide high-quality customer service and technical support to the wider RFDS team.
As part of this role, you will be responsible for managing ICT issues such as new asset issuance, troubleshooting, incident management, and fulfilling requests.
You will be providing support to our staff in person, over the phone, and through our ticket system - Jira.Our team is committed to providing our staff with access to the latest systems and technologies to ensure efficient and effective delivery of operational services anytime, anywhere.The Service Desk Officeris aPermanent, Full-time position based inDubbo.The RFDS (Queensland Section) and RFDS (South Eastern Section) collaborate to offer shared D&T support and maintenance services.
A unified team from both sections works together in a Shared Service to provide top-notch services to both organisations by utilising our combined expertise.Key accountabilities includeAs a Service Desk Officer at RFDS, you will:Provide first and second-level support to users, develop knowledge articles, automate processes, and provide staff education/ trainingEnsure the ICT environment is compliant with best practices and ITIL service management standardsSupport and maintain ICT assets and services ensuring the end user's needs are metIdentify, co-ordinate and deliver ICT improvement initiatives (as required) to ensure the efficient implementation of new servicesProvide 'on call' 24-hour support for one week every 6 weeks (additional allowances are applicable)Support the Dubbo base and office and the Queensland networkOn occasion travel within QLD and NSW Service Desk Officer Troubleshoot technical problems, install and configure software, and maintain ICT equipment.
Classifications IT & TelecommsHelp Desk / SupportPermanent / Full Time Key points Not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
Join us at an exciting time of growth and innovationMentoring opportunities to grow your knowledge in System Administration Description The Royal Flying Doctor Service (Queensland Section)(RFDS) is currently seeking a Service Desk Officer to provide high-quality customer service and technical support to the wider RFDS team.
As part of this role, you will be responsible for managing ICT issues such as new asset issuance, troubleshooting, incident management, and fulfilling requests.
You will be providing support to our staff in person, over the phone, and through our ticket system - Jira.Our team is committed to providing our staff with access to the latest systems and technologies to ensure efficient and effective delivery of operational services anytime, anywhere.The Service Desk Officeris aPermanent, Full-time position based inDubbo.The RFDS (Queensland Section) and RFDS (South Eastern Section) collaborate to offer shared D&T support and maintenance services.
A unified team from both sections works together in a Shared Service to provide top-notch services to both organisations by utilising our combined expertise.Key accountabilities includeAs a Service Desk Officer at RFDS, you will:Provide first and second-level support to users, develop knowledge articles, automate processes, and provide staff education/ trainingEnsure the ICT environment is compliant with best practices and ITIL service management standardsSupport and maintain ICT assets and services ensuring the end user's needs are metIdentify, co-ordinate and deliver ICT improvement initiatives (as required) to ensure the efficient implementation of new servicesProvide 'on call' 24-hour support for one week every 6 weeks (additional allowances are applicable)Support the Dubbo base and office and the Queensland networkOn occasion travel within QLD and NSWWho are we looking for?
We're looking for a Service Desk Officer who is a positive team player, highly analytical and willing to go above and beyond in delivering solutions for our end users.
An open-minded problem solver who is excited to contribute each day and willing to pitch in, knowing that their efforts play a vital role in helping save lives.You will demonstrate:Formal qualification in Information Technology or similar field, or equivalent experience1-3 years experience in ICT Support, Helpdesk or Service Desk, and Customer ServiceDemonstrated experience in troubleshooting and fault/problem resolutionConfident communication skills (both verbal and written) with a customer-focused approach to providing support at all levelsUnderstanding of ITIL Framework and IT Service ManagementWorking knowledge of ICT Procurement and Asset Management practices Experience with Office 365, ServiceNow and SharePointKnowledge / experience within Health or Aviation industry advantageous, but not essentialWhy Join the RFDS (Queensland Section)At RFDS (Queensland Section), we are deeply committed to positively impacting those who reside, work, and commute in remote, rural, and regional areas of Queensland.
As an RFDS team member, you will take pride in knowing that your hard work is instrumental in supporting our operational, corporate and support services teams.
By joining the RFDS, you will:Attractive remuneration package up to$80K + Superdepending on experienceHave access to generousnot-for-profit tax-free benefits up to $18,550, increasing your take-home payFree parking at the Airport
Work with a collaborative and supportive team who are passionate about our purpose and proud of their contributionAccess our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal adviceReceive private health insurance discountsNovated leasing options availableAccess a full allocation of a newly launched uniform range at no costAccess discounted gym and health centre membership (for employees and family members)The opportunity to be a part of the iconic Royal Flying Doctor Service teamAboutRFDS (Queensland Section)The Royal Flying Doctor Service is one of the world's largest and most comprehensive aeromedical organisations.
The RFDS in Queensland provides excellence in and access to primary health care and aeromedical services across the state.
Our emergency retrieval service operates 24 hours a day, seven days a week, delivering the finest care to more than 330,000 Australians annually, that's one person every two minutes
In addition to aeromedical retrievals of the critically ill or injured, the RFDS also delivers a broad range of essential primary and preventative healthcare services, including telehealth, mental health, oral health and health promotion.Interested?
This role will close by the5th of September 2025however; shortlisting will commence before the end date so don't delay in applying
For further information regarding this role please contact Recruitment on or Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land.
The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare.
We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.