Customer Service Officer

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Customer Service Officer (CSO)
role at
Elgas Limited
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Join to apply for the
Customer Service Officer (CSO)
role at
Elgas Limited
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Elgas Limited
Customer Service Officer (CSO)
Dubbo (NSW), Australia | req24786
You will have demonstrated customer service experience, preferably in a contact centre, administrative or retail setting. Must be highly self motivated, professional and capable of managing their workload and prioritising tasks in a fast-paced environment. The ability to multitask is essential in this position.
What You Will Enjoy Doing
In this role you will deal with incoming domestic and commercial customer calls, correspondence and enquiries, including account queries, complaints, the processing of orders and payments and new customer enquiries
You will advise customers of installation details relating to gas usage, suitable delivery methods and site compliance requirements
Adhere to all company statutory regulations relating to LP Gas
Manage all administrative aspects of agents operating in the area, this includes full reconciliation of Fill Only accounts
Set up new domestic and commercial accounts for stock level records and end of month completion, on a daily basis, process all deliveries received from allocated list of drivers, including mail-outs, data check/update, invoices & HS Screen
You will manage allocated aspects of debtor control for customers
Also, you will reconcile cylinder contractor daily work and any resulting updates on customer accounts
Perform duties such as stock transfers, inventory stock-takes, co-ordination of changeover for OOD cylinders, correspondence, account reconciliation, mailing and banking when required.
What Makes You Great
You have 2-3 years experience in customer facing roles or administration roles
Manage high volume of inbound and outbound calls, providing customer support, sales and other services
Excellent written and verbal communication skills
You have strong email etiquette and intermediate Microsoft office skills
Technically confident, with the ability to learn new systems quickly
Certificate in Business is desired but not essential
Why you will love working with us
Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.
What we offer you
At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability. We're local, with service centers around the country to ensure rapid supply and reliable delivery in virtually every area. Our customers get convenient 24/7 Online Services for orders, payments and account information.
Elgas offers a diverse range of employment opportunities, training programs and enhance career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group.We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts.
Have we inspired you? Lets talk about it
So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?
We are looking forward to receiving your complete application (cover letter, resume, relevant certificates and / or licenses) via our online job market.
In order to apply, you must have full work rights in Australia.
Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.
Elgas Limited acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Chemical Manufacturing
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