Customer Service Representative

1 week ago

Dubbo, New South Wales, Australia beBeeCustomerService Full time $65,000 - $85,000
Customer Service Officer Job Description

We are seeking an experienced customer service professional to join our team in a key role where you will be responsible for providing exceptional customer service to our customers. Your primary responsibility will be to handle incoming customer calls, correspondence and enquiries, including account queries, complaints and the processing of orders and payments.

You will also be required to advise customers on installation details relating to gas usage, suitable delivery methods and site compliance requirements. Additionally, you will manage administrative aspects of agents operating in the area, including full reconciliation of Fill Only accounts.

Other responsibilities include setting up new domestic and commercial accounts for stock level records and end of month completion, processing all deliveries received from allocated list of drivers, including mail-outs, data check/update, invoices & HS Screen, managing debtor control for customers and reconciling cylinder contractor daily work and any resulting updates on customer accounts.

In order to be successful in this role, you will need to have excellent communication skills, both written and verbal, and be able to manage high volumes of inbound and outbound calls. You will also need to have strong email etiquette and intermediate Microsoft office skills.

Required Skills and Qualifications
  • 2-3 years experience in customer facing roles or administration roles
  • Excellent written and verbal communication skills
  • Strong email etiquette and intermediate Microsoft office skills
Benefits

We offer a range of benefits that make us an attractive employer, including:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • The possibility of career advancement opportunities with our parent company and global network
Why Work With Us?

We are a leading provider of gas and related products and services, and we are committed to delivering exceptional customer service. We believe in fostering a culture of collaboration and innovation, and we offer a range of benefits that make us an attractive employer.

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