Director Of Front Office

2 days ago

Melbourne, Victoria, Australia The Langham Full time

Job Summary
The Langham, Melbourne is currently looking for a Director of Front Office to join our team.You will be responsible for the leadership of over 40 colleagues, as Director of Front Office you will by a key department head and assist the team in delivering excellent service to all of our guests, whilst achieving departmental goals and KPI's.This is an exciting opportunity for an experienced Director of Front Office will report to our General Manager.
- Requirement
Responsible for the day to day operations of the Reception Desk, Concierge, Bell Desk and Communications Centre (Langham Service), according to Front Office Standards and ProceduresLead and manage all positions within Front Office including: Duty Manager's, Night Manager, Guest Service Agent, Front Door colleagues, Communications Centre (Langham Service)Drive The Langham guest centric cultureEffectively dealing with guest problems and complaintsPrepare rosters and process timesheets (through the hotel's payroll system, Zambion) within budget, business expectations and guidelines of the appropriate industrial legislationEnsure all staff are sufficiently trained and attend compulsory hotel training programs as requiredEffectively communicate and disperse all relevant information via shift handover, log books, guest history, traces and by hosting the regular Duty Manager meetingsActively promoting a work environment, which cares for guests and colleagues alike
- Terms of employment
Full time

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