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Front Office Operations Director
2 weeks ago
Night Operations Manager
Job DescriptionLeading overnight operations is a challenging yet rewarding role that requires dedication, strategic thinking, and exceptional leadership skills.
Key Responsibilities- Oversee all aspects of night operations across the Front Office and broader hotel environment to ensure seamless service delivery and maximum guest satisfaction.
- Represent property management overnight, addressing guest and operational concerns with professionalism and empathy, while upholding the highest standards of customer service.
- Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team to minimize financial loss and optimize revenue streams.
- Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards, driving performance and motivating the team to meet KPI targets.
- Proactively resolve guest complaints, ensuring lasting and positive resolutions that foster long-term relationships and loyalty.
- Analyze financial data and operational trends to identify areas for improvement, implementing corrective action plans that support profitability and service excellence.
- Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)
- Experience with OPERA Property Management System or similar
- Relevant experience in a similar role within the hospitality industry
- Strong problem-solving skills and ability to think on your feet
- Strong written and verbal communication skills, with empathy and guest-focus
- Ability to provide constructive feedback to support and strengthen team performance
- A valid Driver's License, along with RSA and First Aid certification
- Full working rights in Australia
As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development in a dynamic and supportive work environment.
How To ApplyIf you are a motivated and results-driven professional seeking a new challenge, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.
