Adelaide Claims Specialist

**Adelaide Claims Specialist**:
SA - Adelaide Workers Compensation Full Time
- **Provide clients and intermediaries with a high level of customer service**:

- **Help injured workers return to work**:

- **Work for an organisation that celebrates success with reward and recognition**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in Adelaide, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.

Alongside this, you will be responsible for proactively and effectively manage all aspects of caseloads of worker's compensation claims within the SA legislation and compliance guidelines.

The purpose of this role is to provide early, timely and personal service to workers, employers, providers/stakeholders and family/support networks whilst providing an empathetic customer experience through a deep technical specialisation in complex claims. This position works in an environment where people are passionate about helping others, with a focus on customer service and support to all stakeholders to provide pro-active, tailored, timely and effective management of specialised claims.

**YOUR RESPONSIBILITIES**
- Provide workers compensation advice to stakeholders such as workers, employers and providers;
- Deliver personalised face-to-face assistance to workers and employers;
- Conduct community based visits inclusive of but not limited to work sites or medical clinics on initial triage of a claim and at significant milestones during the life of a claim;
- Ensure case management is in accordance with SA legislation and compliance guidelines;
- Pro-actively manage rehabilitation providers and approval of rehabilitation plans in accordance with EML's guidelines and agreed department and Return to Work SA standards;
- Adopt a service-orientated approach that is focused on early intervention and the interests of workers and employers

**ABOUT YOU**
- Knowledge of the relevant worker's compensation legislation and regulations is considered beneficial but not essential
- A basic understanding of medical terminology is considered advantageous
- High attention to detail and excellent organisational skills
- Sound negotiation and influencing skills
- Empathy and understanding for others
- The ability to effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you'll be part of a culture that celebrates diversity and inclusion. We're committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super