Claims Specialist Case Management – Insurance- Adelaide

Claims Specialist Case Management – Insurance- Adelaide

RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.

To continue providing the high level of service our members know and trust, RAA's general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA's deep local understanding with Allianz's global expertise, delivering the best of both local care and international strength for our members.

About the role

• Claims Management: Manage complex and high value home claims, making sound technical decisions on liability, cost, quality, timelines while meeting compliance and performance standards.
• Member Service: Provide compassionate, end-to-end claim support to members delivering professional, empathetic, and high quality service tailored to each members individual needs ensuring positive claim experiences.
• Risk, Compliance & Quality: Adhere to RAA policies, procedures, and regulatory obligations; identify and report risks; and proactively maintain safety, quality, and service standards.
• Collaboration & Teamwork: Foster positive working relationships with external partners, support colleagues with technical guidance and in high-demand periods to contribute to team success through participation and flexibility.
• Continuous Improvement: Maintain up-to-date knowledge, seek feedback and coaching, and act on opportunities to enhance skills, service delivery, and technical capability.

About you

• Proven track record of delivering high-quality service and outcomes for members.
• Extensive experience in General Insurance Home Claims.
• Skilled in managing high claim volumes with strong knowledge of insurance practices, legislation, and industry codes.
• ANZIIF qualifications highly regarded; passionate about embracing emerging technologies in a digital-first environment.
• A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day

• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer

• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.