Claims Specialist

2 weeks ago

Adelaide, South Australia Allianz Full time

CLAIMS SPECIALIST - PERSONAL INJURY - ADELAIDE, SA
We are currently seeking to recruit an experienced Claims Specialist at an exciting time of growth for our business.
**This role will provide you with**:

- Work/Life Balance: Flexible work arrangements that meet your needs, ensuring you can bring your authentic self to work every day.
- Career Development: Access mentoring, development, and global mobility opportunities, with over 10,000 learning resources to help you grow and succeed.

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.

About the Role
- Proactive management of your own complex CTP claims portfolio in accordance with regulatory and Allianz requirements.
- Maintaining a focus on strategic collaboration and case management at all times to maximise return to work and return to health outcomes for claimants.
- Making settlement offers, attending informal and settlement conferences to progress claims towards finalisation.
- Building effective working relationships with a variety of key stakeholders including legal representatives, medical professionals, and rehabilitation providers to drive successful outcomes.
- Identifying opportunities to develop Case Managers with a focus on holistic claims management and finalisation.
- Identifying business risks and participating in claim initiatives aimed at enhancing claims processes and customer satisfaction.

About You
- Previous CTP Claims experience (minimum 4 years)
- Demonstrated Technical Excellence in all aspects of managing CTP claims
- Demonstrated ability in coaching and mentoring
- Demonstrated high level of problem solving and analytical skills
- Excellent customer service and communication skills
- Strong negotiation skills
- Understanding of a compliance and target driven environment
- Emotional intelligence

About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support

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