Customer Relations Consultant

2 weeks ago

Melbourne, Victoria, Australia Autoleague Full time

Fantastic career opportunity with a leading automotive group
- Above Award Rates
- Vibrant team environment & supportive management

**Are you**self-motivated, dedicated and understand the importance of always putting the customer's needs first?**

**? Are you looking to take your automotive career to the next level? ?**

**Well look no further, we have the perfect role for **YOU**

We have an exciting opportunity to develop a rewarding career**as**a **Customer Relations Consultant** at** Airport Toyota.**To succeed in this role, you will need proven experience at providing excellent customer service and continuous maximisation of guest satisfaction.

As a **Customer Relations Consultant**, you will be responsible for promptly answering incoming customers calls, identifying their needs, efficiently booking vehicles in for service appointments, following up, providing solutions to customer queries, and liaising with internal departments. You will also act as a passionate brand ambassador, consistently promoting the highest standards of courtesy and integrity when interacting with our customers.

**YOU**:

- Outstanding communication skills and ability to provide excellent customer service
- Ability to professionally handle high call volumes with a helpful and bright phone manner
- Strong time management, multi-tasking and organisational skills
- Focused on continuously delivering results and exceeding customer expectations
- Articulate with the ability to quickly establish rapport
- Highly personable and empathic with exceptional listening and influencing ability
- Computer literate with strong accuracy and attention to detail
- A valid Drivers' Licence is required
- **Inbound / Outbound Customer Service Expertise within a Call Centre Environment is highly regarded**

**What's In It For YOU?**
- On the job training program provided
- Above Award rates $$$
- Vibrant team environment and supportive management
- Opportunities for career progressions
- Work for one of the largest automotive groups in the world

**Please note**: Airport Toyota is an Equal Opportunity Employer - Women are Encouraged to Apply. All shortlisted applicants will be required to undertake a pre-employment checks including police and medical checks.

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