Customer Relations Consultant

6 days ago

Melbourne, Victoria, Australia Autoleague Full time

Become a key member of our customer driven, vibrant team in Essendon Fields.
- Generous Hourly Rate + Monthly Bonuses = Great Earning Potential
- Essential Skills: Strong communication, problem solving & organisation.

**About the Company**
**Essendon Isuzu UTE & MG,** where automotive excellence meets unparalleled service and a high performing culture. Part of Autoleague, we're dedicated to upholding the core values of both Isuzu UTE & MG, ensuring every customer experience is exceptional. Our dealership boasts not only a reputation for distinction but also a vibrant and supportive management team that fosters growth and success.

**Role Insight**
As a **Customer Relations Consultant**, you will be at the forefront of our customer interactions, ensuring that every customer's needs are met promptly and efficiently. You will have the opportunity to make a significant impact by delivering exceptional customer experiences through effective communication and streamlined processes. Your responsibilities will include:

- Answering incoming customer calls and identifying their needs.
- Booking vehicles for service appointments and updating customer details in our service database.
- Following up on customer enquiries through various channels, such as telephone, website, and digital platforms.
- Providing solutions to customer queries and concerns in a prompt and effective manner.
- Performing administrative and clerical duties with precision.
- Collaborating with internal departments and the management team to ensure seamless communication.
- Exceeding guest expectations by delivering exceptional service consistently.

**Unleash Your Talent**
We are looking for someone who embodies positivity and enthusiasm, and who thrives in a customer-focused role. Key qualifications and attributes include:

- Proven ability to handle high call volumes professionally (80 - 100+ per day).
- A team player with excellent telephone etiquette and communication skills.
- Personable, empathetic, and an exceptional listener and influencer.
- Proficiency in computer skills, with accurate keyboard skills.
- Strong attention to detail and excellent administration and data management abilities.
- Strong work ethic, reliability, and punctuality even under pressure.
- Quick thinking and belief in delivering customer service excellence.
- Exceptional time management, multitasking, and organizational skills.
- Desire to learn, develop, and build a rewarding long-term career.
- **Previous Experience in a Fast Paced, Phone Based Role. Ideally within a Dealership Environment**

**Why Choose Us**
At Essendon Isuzu UTE & MG, we're committed to fostering your growth and supporting your success. As part of our team, you'll benefit from:

- A Competitive Hourly Rate and Monthly Bonuses = Excellent Earning Potential $$$
- Employer-Paid Parental Leave to Support Your Family
- Novated Leasing Options for Added Convenience
- A Welcome Gift on your first day of Employment
- Monthly Dealership BBQs
- Paid Birthday Leave to Celebrate your Special Day
- A Free Employee Assistance Program for Personal and Professional Support

**Note to Applicants

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