Customer Relations Consultant

4 days ago

Melbourne, Victoria, Australia Autoleague Full time

At **Berwick City**, we are committed to providing our customers with exceptional value and seamless car-buying experience. As a leading dealership group, we pride ourselves on our outstanding customer service, quality vehicles and dynamic team culture.

We are currently seeking a Customer Relations Consultant to drive repeat business and enhance profitability and expansion within the dealership's service department. This role will be responsible for ensuring all customers' needs are met.

**The Role**:

- Build and maintain loyalty and promote an ongoing relationship with Autoleague by providing excellent customer service nurturing customer relationships
- Support the customer relationship through follow up calls, surveys, letters and inbound contacts
- Maintain a high level of product knowledge to ensure accurate information is provided to customers
- Contact customers to secure service bookings and highlight the benefits of servicing with Autoleague ensuring repeat business
- Resolve complaints with courtesy and tact, making a genuine effort to resolve the complaint
- Support management and investigate recurring concerns, identify root cause, implement action plan, and measure success
- Coordinate the implementation of and adherence to, manufacturer standards throughout the service department
- Maintain data integrity by obtaining customer information and update the database to reflect any changes
- Assist in preparation and completion of various manufacturer KPI programs
- Contact customers prior to manufacturer's surveys being distributed
- Use initiative to identify system improvements
- Perform general clerical duties including filing, photocopying and data entry
- Liaise with customers and colleagues in a professional and courteous manner
- Participate in assigned training
- Perform other job-related duties at the discretion of management as required

**Skills & Experience**:

- Experience providing excellent customer service as a customer relations consultant or similar position
- Proven records of meeting and exceeding targets
- Outstanding verbal and written communication skills and ability to provide excellent customer service.
- Ability to empathise with, identify and prioritise customer needs.
- Ability to build effective relationships with customers resulting in sales and repeat customers.
- High attention to detail.
- Highly motivated with the ability to work as a self-directed member of a team.
- Strong analytical and problem-solving skills.
- Excellent time management and organisational skills.
- Working knowledge of the automotive industry

**What's in it for YOU**:

- Supportive and dynamic team environment
- Paid parental leave
- Discounts at restaurants, hotels, gym memberships and entertainment
- Access to free, professional counselling through our Employee Assistance Program (EAP)

**How to apply**:
If you're ready for a career like no other, we want you to join our team. Send us a copy of your resume and cover letter by clicking 'Apply'.

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