Technical Support Specialist

5 days ago

Dubbo, New South Wales, Australia beBeeHelpdesk Full time $60,000 - $80,000
Service Desk Officer Position

The Royal Flying Doctor Service is seeking a skilled and dedicated Service Desk Officer to provide high-quality customer service and technical support to our team. The successful candidate will be responsible for managing ICT issues, troubleshooting, incident management, and fulfilling requests.

Key Responsibilities:
  • Provide first and second-level support to users, develop knowledge articles, automate processes, and provide staff education/training
  • Ensure the ICT environment is compliant with best practices and ITIL service management standards
  • Support and maintain ICT assets and services ensuring the end user's needs are met
  • Identify, coordinate, and deliver ICT improvement initiatives to ensure efficient implementation of new services
  • Provide 'on call' 24-hour support for one week every 6 weeks (additional allowances applicable)
Requirements:
  • Formal qualification in Information Technology or similar field, or equivalent experience
  • 1-3 years experience in ICT Support, Helpdesk, or Service Desk, and Customer Service
  • Demonstrated experience in troubleshooting and fault/problem resolution
  • Confident communication skills (both verbal and written) with a customer-focused approach to providing support at all levels
  • Understanding of ITIL Framework and IT Service Management
  • Working knowledge of ICT Procurement and Asset Management practices
  • Experience with Office 365, ServiceNow, and SharePoint
  • Knowledge/experience within Health or Aviation industry advantageous but not essential
Benefits:
  • Attractive remuneration package up to $80K + Super depending on experience
  • Generous not-for-profit tax-free benefits increasing your take-home pay
  • Free parking at the Airport
  • Work with a collaborative and supportive team passionate about our purpose and proud of their contribution
  • Access our Employee Assistance Program including counseling, nutrition sessions, financial sessions, and legal advice
  • Private health insurance discounts
  • Novated leasing options available
  • Full allocation of a newly launched uniform range at no cost
  • Discounted gym and health centre membership for employees and family members

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