Customer Service Officer

6 days ago

Melbourne, Victoria, Australia Ymca Victoria Full time

Greet customers and be the face of the centre
- Role located at Casey RACE in Cranbourne East.
- Starting at $27.51 per hour + Super | Casual

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the Centre**

Casey RACE is the premier Health & Fitness facility in City of Casey. Opening its doors in 2009 and is owned by the City of Casey, and managed by YMCA Victoria. The facilities on offer are vast and we cater for people of all ages and all levels of fitness. The centre houses a Health Club, 2 Group Fitness Rooms, a Crèche, Indoor 50m Pool, Indoor Warm Water Pool, Spa/Sauna/ Steam Room, 2 large Water Slides and on site Café. RACE on average has 3500+ members and 2400 Swim Lessons Student. The centre receives over 1,000,000 visits annually.

**About the role**
- Provide customers with sales solutions when enquiring about memberships and programs
- Conduct centre tours with prospective members
- Follow up customers and members as required
- Promote available programs and services
- Accurately receipt, process and balance customer payments

This is a casual position and the hourly rate is $27.51 + Super.

**About you**

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

**Qualifications & Experience**
- First Aid and CPR certificates
- Previous experience in a similar role will be advantageous

**Benefits**

At the YMCA, we value our people. Working for us means you'll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply

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