Customer Experience Expert

4 days ago

Geelong, Victoria, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Geelong Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running

This position is a **Part Time job-share position**, suiting someone looking to work a **5 day, 38 hour fortnight**.

We would expect that both employees could cover for each other in the case of leave or other absence, so the successful applicant must still be flexible to work 5 days a week even though that will not be needed very often.

Saturday mornings may also be required during our busy periods.
- **For example (8hrs per day);**

CEE1 would work Mon, Tue, Wed on Week 1 and Thu, Fri Week 2, with

CEE2 working Thu, Fri, on Week 1 and Mon,Tue, Wed on Week 2.
- **Pay**:$31.99ph + Super

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Issue invoices and raise job authorities as required
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- Own transport (highly regarded)
- Ability to resolve issues and create solutions for customers
- Support the Service Centre manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Comfortable with Vehicle Accessory sales
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Ongoing Reward and Recognition programs

**Must have Full Australian Workrights**At **O'Brien**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron****, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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