Expert Customer Experience Associate

1 week ago

Geelong, Victoria, Australia beBeeCustomerService Full time $42,000 - $63,000
Job Summary

The foundation of our success is rooted in creating world-class customer experiences. We seek individuals who excel at engaging and connecting with guests, sharing top-quality product knowledge, and representing our community and culture.

Core Responsibilities:
  • Interact with guests to deliver exceptional service, ensuring their time is valued.
  • Assess guest needs to provide personalized purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the products.
  • Facilitate seamless end-to-end guest experiences through accurate and timely transactions, and execute omnichannel programs according to company standards.
  • Move dynamically throughout the store to continuously engage with guests and address store or guest needs.
  • Receive and act on guest feedback, partnering with store leadership to ensure resolution and satisfaction.
  • Inform guests about local community initiatives and participate in planning and executing community projects and events.
Collaboration and Teamwork
  • Contribute to a respectful and inclusive team environment by embracing diversity and promoting a supportive atmosphere for all team members and guests.
  • Maintain positive relationships with team members, ensuring open communication and collaboration.
  • Work closely with colleagues to optimize guest experiences and support store operations.
Operations and Support
  • Perform tasks related to product presentation, including maintaining display areas and restocking shelves according to company standards.
  • Utilize in-store technology to enhance store operations and guest experiences.
  • Clean and maintain the store environment, adhering to health and safety protocols.
  • Understand and adhere to policies and procedures that ensure a safe work environment.
  • Perform duties in accordance with applicable laws and regulations.
Required Skills and Qualifications
  • Inclusion & Diversity: Foster an inclusive environment celebrating individual differences.
  • Integrity/Honesty: Demonstrate honesty, fairness, and ethical behavior.
  • Guest Experience: Enjoy interacting with guests, understanding their needs, and providing excellent service.
  • Personal Responsibility: Take ownership of actions, being dependable and accountable.
  • Self-Awareness: Be mindful of how words and actions impact others.
  • Collaboration and Teamwork: Work effectively with colleagues to achieve goals, seeking diverse perspectives.
  • Enthusiasm: Show passion for one's work, finding ways to make it engaging.
Benefits and Perks

We offer a comprehensive benefits package, including competitive compensation, paid time off, employee discounts, fitness classes, and opportunities for growth and development.

Other Requirements
  • Availability to work a flexible schedule.
  • Willingness to move around the store to assist guests and complete tasks.
  • Ability to work collaboratively as part of a team and independently when necessary.
Assets (nice to have)
  • Education: High School diploma or equivalent.

Note: we welcome applicants with disabilities and invite you to request reasonable accommodations during the application process.

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