
Senior Customer Experience Manager
4 days ago
About Us
Cotton On Body is an Aussie-owned lifestyle brand that empowers everyone to feel good and live the life they want.
We do things our way: laid-back and always to the fullest.
Our mission is to make a positive difference in people's lives, and we stand for gender equality and empowerment.
At Cotton On Body, we strive to strengthen our community and improve the world we live in through our actions.
About The Role
We are seeking a creative leader and strategic problem solver to join our team as a Store Experience Manager.
This role involves leading your team to deliver clear and innovative global store campaigns, enabling the retail and visual merchandising teams to deliver a cohesive brand vision and elevate stores.
You will work closely with the Creative, Marketing, and Visual Merchandising teams to bring ideas to life with 3D and experiential concepts that support and elevate our product range each month.
Your goal will be to take our stores and customer experience to the next level.
Key Responsibilities
Review store operations and processes regularly, seeking feedback from retail teams to ensure they have the necessary resources to trade and create the best customer experience.
Conceptualize and present ideas to leadership teams using Adobe Suite, including Illustrator, Photoshop, InDesign, and Microsoft Office.
Develop strong interpersonal skills to communicate effectively and collaboratively with the team.
Maintain a high level of attention to detail and accuracy, identifying opportunities and foreseeing potential issues.
Lead a team and demonstrate a leadership mindset.
Our Culture
We value diversity, inclusivity, and equal opportunities for all individuals.
We believe in empowering women worldwide and are committed to making this a reality through our philanthropic arm, the Cotton On Foundation.
Benefits
We offer competitive salary packaging, flexible working arrangements, and a comprehensive benefits package, including:
A 50% discount on all brands (excluding Ceres Life), which offers a 30% discount.
A state-of-the-art Wellness Centre featuring spa therapists, holistic health experts, and free fitness classes.
A brand-new childcare centre on-site, providing incredible facilities and subsidised costs.
The Beckley, our in-house café offering healthy meals, coffee, and snacks.
An Employee Assistance Program for you and your family.
Returning from maternity leave or primary carer parental leave? Work part-time and receive full pay for two months.
Team mingle celebrations, speaker's series, surprise and delight moments – we celebrate our achievements together
Do you have a dog? Bring them into the office – we love them
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