Support Analyst

2 weeks ago

Sydney, New South Wales, Australia Mri Software Full time

About the role:
Take the next step in your career and utilise your passion for technology and willingness to learn to deliver quality service. You will be provided with training, ongoing learning opportunities and support in this varied role.

Working with our clients on a daily basis, you will utilise your problem solving ability and outstanding communication skills. Tap into your trust accounting and/or property management knowledge to help our clients get the most from our Strategic Planning software. In addition, for the right person there will be room to progress further down the track.

**Responsibilities**:

- Provide front-line support and communicate with clients directly in a confident and professional manner
- Assist Strategic Planning users online to resolve support tickets, in a timely and effective manner
- Contribute to product documentation and ability to convey information in a concise and effective manner
- Assist in the testing of new features and enhancements
- Provide project support to the broader Client Service Team
- Take ownership of Client issues and proactively follow them up to resolution
- Record all ticket details including problem and solutions in a CRM

Skills & Other Requirements
- 1-2 years experience in using Accounting Software - experience with Investment Modeling/Strategic Planning software is highly regarded
- Previous experience in using Real Estate investing and valuation software highly regarded
- Experience within the commercial Property Management industry is highly regarded
- SQL experience highly desirable
- Ability to learn new technology and evolve with Product development is required
- Intermediate to advanced MS Office skills (esp. Excel, Word, Outlook)
- A can-do attitude and a desire to learn and grow
- Proven experience in your problem-solving ability
- Outstanding communication skills
- Flexibility and passion for delivering outstanding service
- Previous experience operating cloud-based technology is highly desirable

**BENEFITS**:

- Flexible working arrangements
- Annual bonus
- Engaging, fun & inclusive culture - checkout the MRI Software APAC Insta feed and stories
- Tuition & Gym Reimbursement
- Employee recognition programmes - Circle of Excellence and Service Awards
- Flexi AnyDay (knock 2.5 hours off your day)

ABOUT THE BUSINESS:

- Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3000 team members to support our clients and their unique needs_
- MRI is proud to be an Equal Employment Opportunity employer._

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