Customer Service

SEAWAY currently has an exciting opportunity for an individual to join our dynamic and rapidly growing business.
We are seeking a talented and energetic Customer Service professional to join our Agencies, TS Lines team.
Conveniently located in Southbank, this position provides an excellent opportunity to accelerate your career in the shipping industry.
The opportunity presented will have you working directly with one of our key Principals, TS Lines.
This role will best suit strong communicators who can meet strict deadlines and multitask effectively.
To really stand out, you will have some previous experience working for a Shipping Line or in logistics and supply chain industry, however this is not essential.
If you're looking to develop your career in a role that will provide you with the opportunity to expand your skills in all aspects of the Shipping Liner business, logistics, and supply chain, and as part of a company that will support and enable your development, then please read on...
The Role
This role is within the TS Lines Customer Service team and creates the perfect stepping stones to establish yourself in an ever-growing industry.
With an opportunity to work with a broad range of customers and cargoes, this role will involve all aspects of Export & Import processes and will have a strong focus on customer service.
Some key responsibilities
High level of customer service in all dealings with Principals and clients
Regular phone and email management
Import/Export processes including bookings, documentation, and invoicing
Ensure all relevant operational activities required prior to shipments being exported & imports arriving are completed within designated timeframes
Updating relevant systems with all known shipment information
Liaison with shippers, importers & our principal offices around the world
Ad hoc administration & reporting
If you possess a combination of the following attributes, please apply today
Ability to work under pressure and manage seasonal volumes
Proven experience in a customer service role
Strong attention to detail and high level of accuracy
Excellent English verbal & written communication skills
Team Player
Industry experience will be highly regarded
Why SEAWAY?
We make investments in our people, clients, and communities, so we can grow together through professional development & training
Permanent opportunity with an essential service provider
We have an unparalleled focus on inclusion, with a diverse team of visionaries, thinkers, and doers.
We embrace all perspectives, in a friendly, supportive team & working culture
Internal Opportunities within Seaway
Personal Career Development Plan and Pathways within the SEAWAY Group
Access to building's onsite staff End of Trip facilities
Convenient location in our modern offices, just a short walk from Flinders Street station
Access to Working from Home Policy on completion of probation
HOW TO APPLY
All applications must include a resume and cover letter and can be submitted through the 'Apply Now' button via Seek.
Applicants that we select to interview will be contacted within 2 weeks of receiving an application.
The successful candidate will be required to participate in a National Police Check.
No Agencies please.
The Company
Seaway is an innovative business with a super-friendly, energetic team and culture.
We are focused on providing you with pathways for success through active and supportive management, and we pride ourselves on being a welcoming, professional organization.
The Seaway Group of Companies is an Australian owned Shipping Agency & Logistics Company with offices across Australia, New Zealand, and China.
We are the Australian agents for first class principals Höegh Autoliners, Marfret & TS Lines.
In addition, we specialize in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing, and all forms of cargo.
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