Business Services Manager

Join to apply for theTechnology & Facilities Managerrole atLifestart Disability Services
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Join to apply for theTechnology & Facilities Managerrole atLifestart Disability Services
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At Lifestart, we believe inEmpowering Potential.
Our purpose is to empower children and young people with disability or developmental concerns to reach their full potential, in partnership with their families and communities.
Guided by our core values ofEmpowerment, Equity, Collaboration,andImpact– we're committed to making a meaningful difference in their lives.
Join our team and help foster the potential that changes lives every day
This unique role sits within the Finance, Facilities, and Technology department, leading our Business Support Services members, which plays a crucial role in supporting the operational efficiency and sustainability of our organisation.
The team ensures effective financial management, facilities management, and technological support to the organisation.
About the Role
The Technology and Facilities Manager is a full-time position, responsible for the secure, efficient, and cost-effective management of Lifestart's IT infrastructure, systems, facilities, and assets to ensure operational effectiveness.
This role provides strategic guidance to enhance technology solutions, oversees vendor and contract management, and ensures consistent and reliable services are delivered across all Lifestart sites.
This role is hybrid, based out of our head office in Rhodes Business Park but may require you to travel to our other offices around Sydney at times.
Responsibilities:
The key responsibilities include, but are not limited to:
Oversee the Lifestart IT helpdesk and ticketing system and managing escalated, complex issues
Coordinate the deployment and maintenance of IT infrastructure, systems, and applications, including mobile, desktop, and network resources
Act as the main point of contact for hardware, software, and vendor-related issues, ensuring efficient solutions and support
Oversee the maintenance and functionality of Lifestart's website and SharePoint applications
Facilities Management
Manage the procurement of general office supplies and refurbishments
Oversee facilities and property management, focusing on proactive building works to ensure offices are well-maintained, safe, and compliant with lease obligations, reviewing new lease agreements where necessary
Oversee site management through regular site visits, inspections and audits, to ensure compliance with workplace safety requirements across all locations and thinking proactively about improvements that could be made
Team Management & Compliance
Provide supervision, training, and coaching to individual team members, including monitoring their individual performance-based objectives
Develop and manage the technology and facilities budget, monitoring expenses to ensure cost-effective use of resources and alignment with financial targets
Providing Insurance oversight by managing organisational insurances and claims processes
About You - Skills and Experience
Bachelor's degree in IT, Facilities Management, Business Administration, or a related field (or equivalent experience)
Strong knowledge of current and emerging IT systems (including cloud-based applications), networks, and hardware management, including experience with mobile, desktop, and server infrastructure
Proven experience in IT systems and resource management, vendor coordination, facilities oversight, and helpdesk management
Familiarity with property leases and facilities safety standards
Demonstrated experience in the implementation of corporate, training, data IT and/or other projects, including the capacity to participate in organisational change initiatives
Experience managing incident registers and ensuring compliance with policies and procedures
Experience in developing, managing, and forecasting budgets, ensuring cost-effective use of resources
Strong leadership skills with the ability to guide, support, and motivate cross-functional teams, as well as maintaining a positive team environment
Full working rights in Australia
Align with Lifestart's values and believe you would be a great fit
Valid Working with Children's Check (WWCC) Clearance (or willingness to obtain)
Valid NDIS Worker Screening Check (NDISWC) Clearance (or willingness to obtain)
Fully vaccinated for the Covid-19 Virus (3 doses) or accepted medical exemption certificate
Current driver's license and use of own car
Why Join Lifestart?
YOUR FUTURE, EMPOWERED
Working at Lifestart means working for an organisation that has grown from humble beginnings to become one of Australia's leading disability service providers without compromising the values at its heart.
Lifestart was founded in 1996 by a group of eight families who believed kids with disability deserved better support.
Today, we operate out of eleven offices throughout NSW and support over 10,000 children and young people, their families and their carers across Australia.
It's a success we're proud of because it is a success built on lived experience and a genuine desire to change lives for the better.
You'll be joining a collaborative, inclusive, and supportive team where your contributions are valued.
In addition, we offer:
Competitive salary plus superannuation and leave loading
Increase your take-home pay with up to $6,500 salary packaging
Additional leave benefits including an extra week of paid leave in December, extra personal leave, and cultural/ceremonial leave
Complimentary access to a pool and fully equipped gym, including classes, at the Rhodes Business Park
Free onsite parking
Flexible working conditions, including hybrid options
Access to novated vehicle leasing, travel allowances, and expense reimbursements
A strong focus on employee wellbeing, including an Employee Assistance Program (EAP)
Access to structured professional development, supervision, and peer support
Apply Now
If you believe you are a good fit for Lifestart, we look forward to receiving your application.
Please include your resume and cover letter expressing your interest and suitability for the role.
Applications Close: Sunday 10th August 2025
For further information please see our websitewww.lifestart.org.au/careersor contact a member of the Recruitment Team at
We are an Equal Opportunity Employer, welcoming people with disability or lived experience, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community and those people who identify as Aboriginal and Torres Strait Islander to our team.
When you join Lifestart, we will value each individual's unique contribution.
We are currently not accepting introductions by recruitment agencies.
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