Guest Service Agent

3 days ago

Brisbane, Queensland, Australia Courtyard By Marriott, Brisbane South Bank Full time

Courtyard by Marriott Brisbane South bank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner.

To be an ambassador for the Hotel in all aspects of public relations and sales.

**Key Responsibilities**
- Completing check-in, check-out and cash / payment procedures.
- Maintaining accurate information and records including the correct guest details and linking guest profiles.
- Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.
- Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members.
- Resolving guest complaints in a timely and professional manner, referring them to a supervisor if necessary.
- Maintaining an up-to-date guest history and ensure the latest information is retained in the record.
- Processing guest mail, messages and deliveries in an accurate and timely fashion.
- You have experienced the advantage of effective hotels operational systems and possess knowledge of Opera.

**About you**:

- Great personality and ability to exceed guest expectations
- Strong attention to detail
- Outstanding relationship building skills
- Problem solving skills, innovative thinking and can-do attitude
- Ability to multi-task and work closely with other hotel departments

**Added Extras**:

- Discounted accommodation at Marriott International worldwide
- Training and development opportunities
- Complimentary car parking

Please send through a cover letter outlining your availability, experience and past experience.

**Job Types**: Full-time, Part-time, Casual

Pay: $28.46 - $38.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Ability to commute/relocate:

- Brisbane QLD: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- hotel reception: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Guest Service Agent

    7 hours ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    OverviewAn Epic Icon needs an Epic Team Ayers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front...

  • Guest Service Agent

    6 hours ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    OverviewAn Epic Icon needs an Epic Team Ayers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front...

  • Guest Service Agent

    5 days ago

    Brisbane, Queensland, Australia View Brisbane Hotel Full time

    View Brisbane is located on the corner of Sir Kingsford Smith Drive and Hunt Street. The hotel has 90 guest rooms, Plates restaurants and Bar, Chester's Bar, and 6 meeting spaces that can cater up to 130 pax.View Brisbane is currently seeking a Full Time Guest Service Agent to be part of the Front Office Team**We are offering**:As part of our Front Office...

  • Guest Services Agent

    3 days ago

    Brisbane, Queensland, Australia Cllix Apartments And Hotels Full time

    Join to apply for the Guest Services Agent (GSA) - Casual role at CLLIX Apartments and Hotels.OverviewWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams.We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.Who We...

  • Guest Service Agent

    1 week ago

    Brisbane, Queensland, Australia Mantra Terrace Hotel Full time $45,000 - $60,000 per year

    Guest Service Agent (Full-Time)An exciting career opportunity is now available for multiple Guest Service Agents to be part of our restructured and re-energised Front Office team here at the Mantra Terrace Hotel in BrisbaneThe hotel is centrally located only a short distance from the Brisbane CBD; with everything a guest could want right on our doorstop....

  • Guest Services Agent

    12 hours ago

    Brisbane, Queensland, Australia Riverside Hotel Full time

    **Amazing Guest Service Agents Needed**Are you ready to be part of our incredible team as our next Guests Service Agent / Front Desk Receptionist? We are on the lookout for AMAZING individuals who know how to provide superior customer service. If you are a vibrant, bubbly person with an eye for detail and a knack for teamwork (who likes to have a laugh with...

  • Guest Services Agent

    2 weeks ago

    Brisbane, Queensland, Australia CLLIX Apartments and Hotels Full time

    Join to apply for the Guest Services Agent (GSA) - Casual role at CLLIX Apartments and Hotels.OverviewWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.Who We...

  • Guest Services Agent

    2 weeks ago

    Brisbane, Queensland, Australia CLLIX Apartments and Hotels Full time

    Join to apply for the Guest Services Agent (GSA) - Casual role at CLLIX Apartments and Hotels.OverviewWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.Who We...

  • Guest Services Agent

    5 days ago

    Brisbane, Queensland, Australia Cllix Apartments And Hotels Full time

    Join to apply for theGuest Services Agent (GSA) - Casualrole atCLLIX Apartments and Hotels.OverviewWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams.We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.Who We AreArise...

  • Guest Service Agent

    7 days ago

    Brisbane, Queensland, Australia Sofitel Full time

    OverviewSofitel Brisbane City, Queensland, AustraliaGuest Service AgentJoin our dynamic team as a Guest Service Agent at Sofitel Brisbane Central, located in the heart of Brisbane City.We're seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests.As an ambassador of our Front Office Reception team, you will...