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Guest Service Agent

2 weeks ago

Brisbane, Queensland, Australia Sofitel Full time

Overview
Sofitel Brisbane City, Queensland, Australia
Guest Service Agent
Join our dynamic team as a Guest Service Agent at Sofitel Brisbane Central, located in the heart of Brisbane City.
We're seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests.
As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us.
You will be the face of the hotel, the key point of contact for guests and a Heartist who delivers cousu main moments and an exceptional level of luxury experience.
You'll excel in this role if you are energetic, self-motivated, detail-oriented, and passionate about creating exceptional service experiences.
A key to success in this position is the ability to deliver incredible guest service and an understanding of how to ensure the safety and security of the property.
Responsibilities
Welcome and check-in guests, ensuring a smooth and personalised arrival experience
Handle guest inquiries and requests promptly and efficiently
Process check-outs and manage billing accurately
Provide information about hotel amenities, local attractions, and services
Interact with different departments on a daily basis to ensure that our guests have a seamless experience
Assist with concierge duties, providing guests with personalised recommendations and ensuring their needs are met promptly and efficiently
Maintain a clean and organised front desk area
Ensure compliance with hotel policies and safety procedures
Participate in training sessions and team meetings to enhance service quality
Qualifications
Excellent communication skills with a friendly and professional demeanor
Strong customer service orientation with a passion for creating memorable guest experiences
A friendly personality paired with professionalism and a high standard of personal presentation
Detail-oriented with the ability to multitask in a fast-paced environment
Collaborative team player with a positive attitude
Creative problem-solving skills to address guest concerns effectively
Proficiency in hotel management software, preferably Opera or similar POS systems
Basic computer skills and ability to learn new technologies quickly
Flexibility to work various shifts, including evenings, weekends, and holidays
Knowledge of Brisbane City and surrounding areas to provide local recommendations
High school diploma or equivalent; hospitality-related degree is a plus
Open manual driver's license
Previous experience in hospitality or customer service is preferred
Additional Information
Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best.
Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Discounts for ambassadors, families and friends at Accor Hotels worldwide
Complimentary hotel stay package to celebrate your work anniversary
Secure parking in the centre of Brisbane for only $10 per day
Direct access to Central train station
Complimentary food in the ambassador dining room
Laundered uniforms
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