Infrastructure Leadership Position

1 week ago

Brisbane, Queensland, Australia Bebeetechnical Full time

Job Description
We are seeking an experienced Technical Services Manager to lead our technical infrastructure team. This pivotal role will be responsible for delivering reliable, secure, and scalable infrastructure services while managing a high-performing team.
The successful candidate will have a strong technical background in infrastructure platforms and services, with demonstrated success leading teams in regulated or complex environments. They will also possess excellent communication and leadership skills, with the ability to drive strategic initiatives and ensure operational excellence.
In this role, you will be responsible for:
Leading a team of technical experts to deliver high-quality infrastructure services
Managing and maintaining core infrastructure services including storage, compute, virtualisation, Windows, Citrix, Identity Management, AWS, and Google Cloud Platform
Overseeing incident and problem management, acting as escalation point for high-severity incidents
Developing and executing tactical plans aligned with strategic objectives
Collaborating with stakeholders and vendors to align services with business needs and SLAs
Required Skills and Qualifications
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
7+ years in technical support with 3+ years in a leadership role
Strong technical expertise in infrastructure platforms and services
Demonstrated success leading teams in regulated or complex environments
Experience with ITIL practices and service management frameworks
Benefits
We offer a range of benefits to support your career development and well-being, including:
Hybrid work arrangement with two days per week working from home
Extra leave options, including paid volunteer day and option to purchase additional leave
Development opportunities, including access to internal programs and online courses
About Us
We are a leading provider of insurance products and solutions, dedicated to safeguarding a brighter future for our customers and community. We are committed to fostering an inclusive culture that creates a great place to work for all.

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