Infrastructure Leadership Position

2 weeks ago

Brisbane, Queensland, Australia beBeeTechnical Full time $140,000 - $175,000
Job Description

We are seeking an experienced Technical Services Manager to lead our technical infrastructure team. This pivotal role will be responsible for delivering reliable, secure, and scalable infrastructure services while managing a high-performing team.

The successful candidate will have a strong technical background in infrastructure platforms and services, with demonstrated success leading teams in regulated or complex environments. They will also possess excellent communication and leadership skills, with the ability to drive strategic initiatives and ensure operational excellence.

In this role, you will be responsible for:

  • Leading a team of technical experts to deliver high-quality infrastructure services
  • Managing and maintaining core infrastructure services including storage, compute, virtualisation, Windows, Citrix, Identity Management, AWS, and Google Cloud Platform
  • Overseeing incident and problem management, acting as escalation point for high-severity incidents
  • Developing and executing tactical plans aligned with strategic objectives
  • Collaborating with stakeholders and vendors to align services with business needs and SLAs
Required Skills and Qualifications
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • 7+ years in technical support with 3+ years in a leadership role
  • Strong technical expertise in infrastructure platforms and services
  • Demonstrated success leading teams in regulated or complex environments
  • Experience with ITIL practices and service management frameworks
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Hybrid work arrangement with two days per week working from home
  • Extra leave options, including paid volunteer day and option to purchase additional leave
  • Development opportunities, including access to internal programs and online courses
About Us

We are a leading provider of insurance products and solutions, dedicated to safeguarding a brighter future for our customers and community. We are committed to fostering an inclusive culture that creates a great place to work for all.

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