Client Success Advisor, Event Cloud

1 week ago

Melbourne, Victoria, Australia Cvent Full time

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,000+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent's software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.

About the role:
We're looking for Client Success Advisors who are responsible for providing value and owning the success Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that's transforming its industry.

What You Will Be Doing
- Understand and align with customer's goals to help them achieve their desired outcomes
- Drive platform adoption and offer industry best practices to help clients effectively meet said business goals
- Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity
- Understand client's risks and presenting on recommendations and solutions
- Collaborate with the sales team to introduce new features and opportunities to clients
- Gather client requirements for future releases of the product
- Guide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setup
- Opportunities to meet with clients onsite; up to 20% travel required

What You Will Need for this Position
- Bachelor's degree with strong academic credentials. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
- Strong business acumen, ethics and high integrity
- 4-5+ years of Customer Success related experience is preferred
- Excel at developing relationships over the phone and in person.
- Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
- Excellent communication skills (verbal and written)

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