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Transport Software Implementation Consultant

3 weeks ago

Brisbane, Queensland, Australia Deswik Mining Consultants Pty Ltd Full time

Overview
Transport Software Implementation Consultant (Rail and Logistics)
Deliver expert support and consulting in transport software for our rail customers - help them model, optimise, and adopt our cloud-hosted software.
What You'll Do
Work alongside customers to map their operational data into our software framework
Build and optimise transport models (e.g., crew rostering, shift planning)
Own the customer onboarding process: data ingestion, training, user support
Troubleshoot issues — especially in optimisation modelling workflows
Provide ongoing user support to ensure customer success
Contribute to continuous improvement of optimisation tools and documentation
Travel domestically every 1–2 months for site visits; international travel opportunities exist as we expand
Assist with business development and account management activities
Provide input into the software development process
About You
You'll thrive in this role if you:
Hold a Bachelor's degree in Science, Engineering, Computer Science, Mathematics, Finance, Commerce, or similar
Have experience in a customer-facing role—preferably within rail, transport modelling, logistics, or shift-planning
Are comfortable interpreting data and delivering analytic insights with tools like SQL, Power BI, or Tableau
Enjoy problem-solving, modelling, and collaborating directly with users
Are based in Brisbane, with willingness to travel Australia-wide (and occasionally abroad)
An aptitude for clear, personable communication (verbal and written)
The ability to influence and manage customer relationships
A passion for innovation and a desire to grow and learn
Delivers what they promise to a high standard
Nice to have
Exposure to AWS/Azure or working in a SaaS/software consulting environment
Fun, inclusive and nurturing team culture who'll work hard to deliver excellent results for customers
Annual bonus
Flexible, hybrid schedule – 2 days WFH and 3 days in our Brisbane office once you have completed onboarding
Opportunity to learn from a great mentor who is an expert with our software
Work closely with our software developers scoping, building, testing, and implementing software solutions
Opportunity for travel – domestic to start and international as we scale
About Deswik
Deswik is a global team of 460+ experienced mining and transport professionals, software engineers and mathematicians working together to provide industry leading technology for our customers.
Our bread and butter is Mine Planning software and we are growing in the Rail and Transport sector.
Deswik.RACE is Deswik's bulk rail software solution.
It is a cloud-hosted suite of mathematical optimisation and planning tools used in rail scheduling, terminal stockpiling, crew allocation, shift planning, and vessel planning.
Our expanding pipeline and international ambitions reflect our commitment to enabling smarter, data-driven scheduling across the rail and transport sector.
We have 470+ employees in 17 offices across 12 countries.
Sounds good?
If you\'re passionate about solving transport challenges with advanced software tools and building strong customer partnerships, we\'d love to hear from you.
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