Implementation Consultant

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll find yourself in good company here.

Meet the Implementations Team

Our Implementations Team are experienced LEAP specialists who bring new users into our network and set them up for success from day one. As a trusted LEAP expert, you'll work closely with clients to ensure a smooth and efficient adoption of LEAP software, enabling a seamless transition that allows our clients to focus on what they do best.

Reporting to the Onboarding and Transitions Manager, you will work closely with our Data Transition Specialists, Project Manager and Special Projects to ensure a smooth and successful delivery of LEAP, training new clients.

This is a valuable opportunity to make a meaningful impact - guiding clients from their very first interaction with LEAP right through to 'business as usual'.

What you'll do

As an Implementation Consultant you will provide new clients' with a successful implementation experience. You will be the key link between our internal experts and our clients. This is a hands-on, client-facing role where your ability to organise, communicate, and guide will have real, lasting impact.

To make this happen, you will

• Build trusted relationships by understanding our client's challenges and needs and provide/facilitate effective solutions
• Proactively liaise with various stakeholders to ensure the on-time implementation of LEAP
• Perform remote and onsite installations of LEAP software including installation, configuration, training and general support
• Create and maintain documentation and training delivery processes
• Identify the training and development needs of LEAP's new clients
• Develop implementation and training delivery plans
• Prepare and deliver standard and custom training events via web conference tools, web meetings or standard classroom methods in a one-on-one or group setting
• Amend and revise training programs as necessary, to adapt to changes occurring in the work environment

What you'll bring

To be successful in this client facing role you will either have experience working in a law firm or with software implementations. On top of that, you will bring:

• Solid understanding of database environments

• Proven ability to manage conflicting priorities and deadlines to achieve business outcomes

• Confidence liaising with internal and external clients and their IT Partners

• Experience using LEAP (nice to have)

• Willingness and ability to travel to meet with clients

You are the type of person who

• Communicates clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Can gain commitment using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behaviour to accommodate tasks, situations, and individuals involved

• Manages conflict – can deal effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
• Manages work (including time management) effectively. You can manage your time and resources to ensure that work is completed efficiently
• Builds customer loyalty – you can effectively meet customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty.

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application.

What you'll get

• Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real world problems that improve and support local, everyday law firms, so that they can do their best work for the people in the communities they serve.
• Make an impact. You won't be another 'cog in the wheel' here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
• Work with a group of authentic, passionate people who love what they do.
• Well-funded and global. LEAP is the leading provider of Legal Practice Productivity Solutions across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland and New Zealand. We're part of ATI – one of the largest international LegalTech companies.
• Flexible and hybrid working. We'd like to find this person in Brisbane or Melbourne, but we want you to work in a way that suits you and we're open to flexible arrangements that support you.
• Grow your career with us. Our founder Christian Beck has been building legal tech businesses for over 30 years. There are opportunities galore to expand your career based on where your interests lie. We're not afraid to pivot based on market conditions - you will always have the opportunity to stay ahead of the curve and do your best work here.
• Have fun with us. Celebrations. Socials. Access to both external and internal events.
• We value your well-being. Enjoy an additional paid wellbeing day every year, free gym membership, and weekly massages in the office. We'll throw in a catered lunch and breakfast every week too.