Customer Service

3 days ago

Melbourne, Victoria, Australia Tradie Support Services Full time

**Do you thrive in a fast, ever-changing environment, where multi-tasking is required?**

**Do you perform well under pressure, while still delivering a high level of care and customer service?**

**ARE YOU AN AWESOME ADMIN ALL-ROUNDER WITH RECEPTION EXPERIENCE AND A HIGH ATTENTION TO DETAIL and can follow processes?**

We are looking for another one or two team members to join our close-knit team based in **Eltham**.

**BENEFITS of JOINING OUR TEAM**
- Supportive team culture with the occasional donut day:

- )
- Full Training & Onboarding process
- A casual work environment with uniforms provided and 'Free Dress Friday's'
- FULL TIME or Part Time Hours | 20-38 hours a week
- FREE car parking
- Growing business with **long-term and career progression opportunities**:

- A four-legged team member (Rottweiler), who is also the laziest member of the team, nevertheless, he is a full-timer and we love him.

As a **Client Coordinator & Administration Legend,** you will be responsible for the day-to-day admin, reception and job scheduling of between 3 & 6 clients, depending on their size and requirements.
- **Personal Assistant** & Administration Support to our Director and team leaders
- Build & retain relationships with all clients
- **Reception** Services - answering & managing all incoming calls, as well as making outgoing calls
- **Job Management** - Processing purchase orders, **scheduling jobs** in a job management software, communicating with our clients' clients, processing and following up quotes & invoices, following all checklists and processes

**Skills Required**:

- A positive attitude and **BRILLIANT phone manner**:

- Data Entry with **high attention to detail** (a MUST) & the ability to **Multi-Task**:

- Knowledge of Word, Excel & Outlook
- High-level customer service
- Ability to pick up new computer systems and software
- Enthusiastic, Flexible and not afraid to get your hands dirty or learn new skills with a varied workload
- Take pride in your work and understand the importance of working to a high standard to support our clients

**BONUS POINTS IF YOU HAVE;**
- Knowledge of **ServiceM8, SimPro or other Job Management software**:

- **Experience Job Scheduling **or diary management
- Knowledge of writing Business Systems, Procedures and Checklists

**MUST LIKE BIG DOGS**

**Application Process**

If you have the above skills, please submit your resume with a cover letter explaining why you should be considered for this role.

**Please note**:
**Job Types**: Full-time, Part-time, Casual

Pay: $25.00 - $30.00 per hour

Expected hours: 24 - 38 per week

Schedule:

- Monday to Friday

Application Question(s):

- Do you like dogs?
- What makes you a great team member?
- How many days & what hours can you work?
- Do you smoke or vape?
- Will you be pro-active in learning new software on your own time?

**Experience**:

- Reception: 1 year (preferred)
- Office administration: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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