Microfinance Administration Assistant Fixed-Term

2 weeks ago

Newcastle, New South Wales, Australia Baptistcare Full time

**Microfinance Administration Assistant | Fixed-term Full-time Contract | Immediate Start**

In this role you will provide administrative support to the Microfinance Operations Manager in the No Interest Loans operational and systems environment. Enabling timely and accurate loan processing and Data Management for internal and external providers.

**About the Team**:
Based in **Mayfield**, our team work together to support Low Income Earners by providing small loans and engage in practical conversations to increase our client's financial awareness. We walk with each person to understand the unique circumstances of their life and we empower them to live well through practical and reliable support.

**Main Duties and Responsibilities**:

- Provide administrative support to the NILs Coordinators
- Answer phone calls and respond to queries in a timely manner
- Contact clients as needed regarding account enquiries
- Maintaining clear communication in the Microfinance Team
- Data-entry that is accurate for NILs including financial transactions and data management
- Make payments and follow up outstanding invoices
- Effective and accurate use of financial and data systems
- Support of Microfinance Team as directed in system change processes
- Active participation in team meetings

**Minimum qualifications, skills, competencies required**:

- A certificate relevant to job or equivalent knowledge and experience
- Experienced in welfare service areas
- Demonstrate an understanding and appreciation of BaptistCare's Christian identity and promote the organisation's values through interactions at work
- Excellent telephone manner and customer service skills
- Proven experience in data entry
- Good communication and organisational skills
- A self-starter and able to take the initiative
- Good understanding of compliance issues
- Proficient IT skills (Microsoft Office)
- Ability to work independently and as part of a team
- Demonstrates awareness of and sensitivity in the treatment of confidential information
- Understanding of and capacity to relate to people from a diverse range of social and cultural backgrounds, including those with complex needs

**Culture**:
People enjoy working at BaptistCare because they love what they do and the communities we help. With us you can deliver life-transforming care, create a career you'll love, and join a team who make a difference.

**Benefits**:

- Access to in-house and online training programs
- Supportive, positive team environment
- Access to family friendly benefits like our EAP and Flourish programs

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