Concierge Services Coordinator

Offer a mentoring style of leadership to support your team's success
- Manage internal & external relationships to ensure positive client outcomes
- Act as the point of contact for questions, issues & escalated client cases

**Join the Team**

Our concierge services team are the first point of contact for those who want to be connected with our extensive range of help at home and residential aged care services we provide across Queensland. The team connects our valuable clients and carers with services as well as supporting on-boarding new clients into the Anglicare Southern Queensland programs.

As a part of the Client Experience function, Anglicare's Concierge team offer support and assistance to clients from Townsville to the Gold Coast and across to Roma - identifying and building client relationships to create customer centric pathways to Anglicare's services. We are looking for a full time Concierge Services Coordinator to lead, drive and support the team to achieve organisational strategic objectives and maximising contractual opportunities of individual client-care packages.

This requires a balance of strategic and operational expertise in supporting and mentoring a team of over 10 to achieve organisational and contractual goals while ensuring client care is at the centre of every decision and action. You will also be required to offer guidance in complex cases and act as liaison with our service and facility management teams.

**Skills and Experience**

Along with an extensive and successful background in a sales or client acquisition environment, typically within the aged care environment we are looking for someone who has strong, genuine leadership skills. Other skills and experience will include:

- A current understanding of the aged care sector and the importance of client engagement and converting leads to acquisitions.
- Excellent coordination skills - able to manage workflows and workloads that support both your team, and client need
- The ability to lead, guide and mentor both local and remote team members - creating a collaborative, supportive culture
- Confident with data analytics - analysing information and trends using manual processes
- Ability to drive your team on performance and defined KPIs
- Exceptional capacity to communicate with a range of stakeholders, including negotiation and influencing skills
- Able to work collaboratively with Services, problem solve and find solutions to ensure clients get the care they need, while maintaining contractual obligations
- Strong skills in MS Office suite and other database/CRM systems

**Culture and Benefits**
- Support from a leader who encourages autonomy and independence, and empowers the team to achieve goals and meet expectations successfully
- Developing genuine rapport with clients, and being directly involved with providing supports and services they need
- Access to pool cars for travel throughout the region - we also offer generous reimbursement of cost when you use your own vehicle
- Regular team meetings and information sharing plus peer support and development opportunities
- Diversity and variety - every day is different - to keep your job interesting and engaging

We also offer full PBI Salary Packaging to increase your take home pay, along with professional development and training and an Employee Benefits Program.

To be considered for this opportunity you will need to have:

- A Diploma in Business, Sales, Communications, Human Services or a similar field
- National Police Certificate
- A Queensland Driver Licence

Send us your current resume and a Cover Letter explaining your interest in being a Concierge Services Coordinator with Anglicare SQ.